Inbound Sales Representative- English Speaking

Teleperformance; Selangor; On-site; MYR 18,000 - 30,000; Full time

Job summary

Teleperformance Malaysia is hiring an Inbound Sales Representative who speaks English to handle customer calls, identify needs, and propose solutions. You will work in a fast-paced, high-volume environment and rotate shifts.

The role requires a bachelor's degree or diploma, local Malaysian eligibility, strong English skills, and at least 1 year in sales or telesales; a proven ability to turn support calls into sales is desired.

Qualifications

• Bachelor's degree or Diploma in any discipline.
• Open to Local Malaysian.
• Proficiency in written and spoken English.
• Minimum 1 year of sales/telesales experience preferred.
• Strong ability to turn support calls into sales opportunities.

Responsibilities

• Handle incoming calls using proper sales and customer service practices throughout the interaction.
• Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
• Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
• Troubleshoot client products to ensure a one-call resolution.
• Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
• Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
• Open to working in rotational shifts.

Skills

Sales

TeleSales

Customer service

Education

Bachelor's degree

Diploma

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Inbound Sales Representative- English Speaking

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Responsibilities

Handle incoming calls using proper sales and customer service practices throughout the interaction.

Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.

Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.

Troubleshoot client products to ensure a one-call resolution.

Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.

Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.

Open to working in rotational shifts.

Qualifications

Bachelor's degree or Diploma in any discipline

Open to Local Malaysian

Proficiency in written and spoken English

Minimum 1 year of sales/telesales experience preferred

Strong ability to turn support calls into sales opportunities