Inbound Banking Customer Experience Executive

OCBC; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

OCBC is seeking a customer-centric professional to handle inbound calls on a range of consumer financial products. You will deliver accurate information, resolve queries, and provide professional service with proper phone etiquette.

The role requires strong teamwork, the ability to multitask, and willingness to work on 24/7 shift rotations including public holidays. Fresh degree holders are welcome with training provided. Location is Menara Great Eastern 2, Jalan Ampang, KL.

Qualifications

• Candidates should have a customer-centric mindset.
• Willingness to lead as needed and work well in a team.
• Able to thrive under pressure with strong organizational skills.
• Excellent time management and problem-solving abilities.

Responsibilities

• Handle inbound calls for a range of consumer financial products and services.
• Provide accurate information and timely solutions to customer queries.
• Promote self-service/automated banking channels and cross-sell bank products where appropriate.
• Ensure compliance with Group Policy, local laws, and bank procedures.
• Attend to after-call duties and contribute feedback for service improvements.

Skills

Customer service

Leadership

Teamwork

Multitasking

Education

Fresh degree holder

Job description

OCBC is seeking a customer-centric professional to handle inbound calls on a range of consumer financial products. You will deliver accurate information, resolve queries, and provide professional service with proper phone etiquette.

The role requires strong teamwork, the ability to multitask, and willingness to work on 24/7 shift rotations including public holidays. Fresh degree holders are welcome with training provided. Location is Menara Great Eastern 2, Jalan Ampang, KL.