In-Store Sales Pro – Customer-Focused Retail Expert

VECERA MARKETING SDN BHD; Kuantan; On-site; MYR 28,000 - 39,000; Full time

Job summary

VECERA MARKETING SDN BHD seeks an enthusiastic Indoor Sales Assistant in Kuantan, Malaysia. You will be the face of the store, delivering exceptional customer service and driving sales through product knowledge and engaging interactions.

In this full-time role, you will greet customers, demonstrate products, process transactions, and maintain an inviting store environment while meeting sales targets and upselling where appropriate.

Qualifications

• Proven experience as a retail assistant or in a customer-facing sales role within retail or consumer products.
• Strong communication and interpersonal skills for engaging diverse customers.
• Excellent customer service orientation with a passion for helping customers find what they need.
• Ability to work in a fast-paced environment and manage multiple customer interactions.
• Basic numeracy and proficiency with POS systems or willingness to learn.
• Physical ability to stand for long periods and assist with stock.
• Reliable, punctual and professional in appearance and conduct.
• Knowledge of retail best practices and inventory management (preferred).
• Fluency in Malay and English (preferred); other languages advantageous.

Responsibilities

• Greet customers warmly and professionally as they enter the store.
• Provide expert product knowledge and recommendations tailored to customers.
• Assist with product selection, demonstrations and comparisons.
• Process transactions accurately using POS systems.
• Maintain an organized, clean, visually appealing store and stock displays.
• Handle customer enquiries and complaints professionally.
• Meet sales targets and contribute to store performance through upselling.
• Stay updated on promotions, pricing and product information.
• Support stock management, receiving and labeling merchandise.
• Collaborate with team to ensure smooth store operations and service.

Skills

Retail sales

Customer service

Communication

Interpersonal skills

Upselling

POS systems

Team collaboration

Multitasking

Malay and English (bilingual)

Tools

POS systems

Job description

VECERA MARKETING SDN BHD seeks an enthusiastic Indoor Sales Assistant in Kuantan, Malaysia. You will be the face of the store, delivering exceptional customer service and driving sales through product knowledge and engaging interactions.

In this full-time role, you will greet customers, demonstrate products, process transactions, and maintain an inviting store environment while meeting sales targets and upselling where appropriate.