In-Store Sales Promoter & Customer Experience Champion

Kasut U Sdn. Bhd.; Malaysia; On-site; MYR 20,000 - 29,000; Full time

Job summary

Kasut U Sdn. Bhd. is seeking a Retail Assistant / Promoter in Malaysia to deliver an outstanding in-store experience, share product knowledge, assist customers with purchases, and ensure smooth cashiering operations.

The role requires a proactive, sales-driven attitude and strong interpersonal skills to close sales while upholding brand standards. You will adapt to promotional events, stay current on promotions, help with stock checks, and maintain displays while providing excellent service

Qualifications

• Proactive, sales-driven individual with strong interpersonal skills.
• Ability to close sales while maintaining brand standards.
• Adaptable to different promotional events.
• Flexible with working hours.
• Committed to achieving store objectives.
• Follow all company SOPs, safety procedures, and loss prevention guidelines.
• Uphold brand image and product presentation standards at all times.
• Adhere to company grooming and dress code requirements.
• Flexible to work on weekends, public holidays, and rotational shifts as scheduled.

Responsibilities

• Greet, engage, and assist customers in a friendly and professional manner.
• Understand customers' needs and recommend suitable products.
• Demonstrate product features and benefits effectively.
• Proactively upsell and cross-sell products to achieve personal and store sales targets.
• Handle customer feedback or complaints professionally, escalating to management when necessary.
• Build and maintain good relationships with repeat customers to encourage brand loyalty.
• Stay updated with product knowledge, promotions, and competitor offerings to enhance sales conversations.
• Operate the POS (Point of Sale) system accurately and efficiently.
• Handle cash, credit/debit card, and e-wallet transactions securely.
• Maintain store cleanliness, product displays, and stock arrangements.

Skills

Customer service

Sales

Interpersonal skills

Closing sales

Flexibility

Tools

POS system

Cash handling

E-wallet transactions

Job description

Kasut U Sdn. Bhd. is seeking a Retail Assistant / Promoter in Malaysia to deliver an outstanding in-store experience, share product knowledge, assist customers with purchases, and ensure smooth cashiering operations.

The role requires a proactive, sales-driven attitude and strong interpersonal skills to close sales while upholding brand standards. You will adapt to promotional events, stay current on promotions, help with stock checks, and maintain displays while providing excellent service