In-Flight Agent

GSS AirAsia SEA Sdn. Bhd.; Penang; On-site; MYR 20,000 - 29,000; Full time

Job summary

GSS AirAsia SEA Sdn. Bhd. is seeking a grounded, detail‑oriented team member to manage cart preparation, item checks, and reliable handling of in-flight meals and supplies.

You will coordinate with various teams to ensure on‑time deliveries and maintain equipment cleanliness across the ramp and catering zones. The role requires daily interaction with ground staff, the ability to work shifts including overnights and holidays, and a focus on accuracy and safety in a fast-paced airport environment

Qualifications

• Excellent communication and interpersonal skills; liaise effectively across departments.
• Well-organized, meticulous, trustworthy, and able to perform under pressure.
• A good grade in SPM or equivalent is required and experience in airport environments is a plus.

Responsibilities

• Prepare and set carts according to quantity and orders.
• Check item expiry and condition prior to setting the cart.
• Perform opening/closing counts for carts/SCU and enter in system.
• Ensure cleanliness of carts, drawers, SCU and related equipment.
• Safely transport in-flight meals, beverages, and supplies between catering and aircraft.
• Coordinate with In-Flight Operations and other teams for timely deliveries.
• Assist at aircraft parking apron with marshalling and loading duties.
• Maintain professional communication with ground staff and crews.
• Verify items delivered match inventory and quality standards.

Skills

Communication

Interpersonal skills

Organizational skills

Attention to detail

Under pressure

Education

SPM or equivalent

Job description

Job Description

WHAT YOU WILL CHAMPION:

• Prepare and set carts in accordance to the set quantity and orders.
• To check on the item expiry and condition prior to setting the cart.
• Perform closing count & opening for cart / SU physically and input it in the system.
• To check the cleanliness of the cart, drawer, SU and other related equipment before doing any setting.
• Safely transport In-Flight meals, beverages, and other necessary supplies from the catering facility to the aircraft and vice versa, includes load and unload activities.
• Coordinate with In-Flight Operations employees, other ground employees and crews to ensure timely deliveries of In-Flight supplies according to flight schedules.
• Assist the In-Flight Driver at the aircraft parking apron including marshalling when docking and withdrawal from aircraft and at warehouse loading bay.
• Maintaining a professional and courteous attitude while interacting with ground employees includes crews.
• Ensure that all items delivered to the aircraft match the inventory list and meet the quality standards required for In-Flight service.
• Perform other duties & responsibilities from time to time as per instruction by the management team.

REQUIREMENTS:

• Minimum SPM or equivalent.
• Experience working within airport environments or handling food and beverage transport is an advantage.
• Able to work on shift patterns including, overnight, weekends & public holidays.
• Excellent communication and interpersonal skills, with the ability to liaise effectively across departments.
• Well-organized, meticulous, trustworthy, and able to perform effectively under pressure.