IMPORT/EXPORT CUSTOMER SERVICE & DOCUMENTATION CLERK

Tri-Mode System; Port Klang; On-site; MYR 22,000 - 36,000; Full time

Benefits offered by this job

Yearly performance bonus & increment

Free parking

Medical is provided

14 days annual leave, EPF and SOCSO

Team building activities

Job summary

Tri-Mode System (M) Berhad in Malaysia is seeking an Import/Export Customer Service & Documentation Clerk to support shipping operations and document control.

Fresh graduates welcome; requires SPM or higher, 1 year sales experience preferred. Must be able to communicate in Bahasa Malaysia or English and be ready to start immediately. Join a team focused on accuracy, customer service, and timely reporting.

Qualifications

• Experience in import/export processes and documentation handling.
• Strong customer service and communication skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Prepare, check, and process import/export shipping documents such as invoices, packing lists, bills of lading, permits, and customs declarations.
• Coordinate with customers, shipping lines, freight forwarders, customs agents, and internal departments to ensure smooth shipment operations.
• Monitor shipment schedules and update customers on cargo status, delivery timelines, and any delays.
• Ensure all documentation complies with customs regulations, trade laws, and company procedures.
• Handle customer inquiries, complaints, and requests professionally and promptly.
• Maintain accurate records of shipments, documentation, and correspondence.
• Arrange bookings with carriers and confirm shipping details.
• Verify freight charges, shipping costs, and related invoices.
• Support customs clearance processes and liaise with relevant authorities when required.
• Prepare reports and provide administrative support for import/export operations.
• Ensure timely submission of documents to customers, banks, and government agencies.
• Work closely with warehouse and logistics teams to coordinate cargo movement and delivery.

Skills

Import/Export Documentation

Customer Service

Communication

Education

SPM or higher

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

IMPORT/EXPORT CUSTOMER SERVICE & DOCUMENTATION CLERK

We are looking for a high potential candidate with strong business acumen to unleash high potential at Tri-Mode System (M) Berhad, starting as Import/Export Customer Service & Documentation Clerk. This is no ordinary job. Our people from all different backgrounds with a shared dedication to high performance, consistent results and outstanding customer service. Fresh graduate are welcoming to apply.

Why join us today?

• Yearly Performance Bonus & Increment!
• Free parking
• Medical is provided
• 14 days Annual leave , EPF and SOCSO
• Teambuilding events
• An environment that will inspire you to become a Team Leader.

Responsibilities (As a Import/Export Customer Service Cum Documentation Clerk, what we want you to do?) :

• Prepare, check, and process import/export shipping documents such as invoices, packing lists, bills of lading, permits, and customs declarations.
• Coordinate with customers, shipping lines, freight forwarders, customs agents, and internal departments to ensure smooth shipment operations.
• Monitor shipment schedules and update customers on cargo status, delivery timelines, and any delays.
• Ensure all documentation complies with customs regulations, trade laws, and company procedures.
• Handle customer inquiries, complaints, and requests professionally and promptly.
• Maintain accurate records of shipments, documentation, and correspondence.
• Arrange bookings with carriers and confirm shipping details.
• Verify freight charges, shipping costs, and related invoices.
• Support customs clearance processes and liaise with relevant authorities when required.
• Prepare reports and provide administrative support for import/export operations.
• Ensure timely submission of documents to customers, banks, and government agencies.
• Work closely with warehouse and logistics teams to coordinate cargo movement and delivery.

Requirements (What we need from you)

• At least a SPM holder and above
• 1 year sales experience will be great
• Someone self-motivated and able to work independently with minimum supervision,
• Anyone who can speak and write either Bahasa Malaysia or English.
• Able to start work immediately is really good!

Fresh graduates? No worries as we highly encourage you to apply (equal opportunity and career advancement will be provided)