Immigration Case Lead — Global Client Advisory

Vialto UK & Ireland; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Vialto UK & Ireland is seeking an immigration caseworker to support client employees with end-to-end immigration processes, ensuring compliance with laws and delivering excellent client service.

You will collaborate with clients, legal teams, government entities, and internal stakeholders to navigate cross-border immigration requirements. The role emphasizes accurate documentation, timely updates, and proactive risk assessment, within a Kuala Lumpur-based team and on-site operations.

Qualifications

• Bachelor’s degree required.
• 4 to 8 years of relevant experience.
• Nil certifications required.

Responsibilities

• Serve as the primary contact for corporate clients seeking immigration support.
• Understand client immigration needs and develop tailored immigration plans.
• Handle end-to-end immigration process for employees, including visa applications and work permits.
• Prepare and review immigration forms, petitions, and documentation for accuracy and compliance.
• Interpret and apply immigration rules to ensure compliance and avoid legal issues.
• Advise clients on processes, timelines, and potential risks.
• Maintain organized case files for each client with secure document storage.
• Record time accurately and support billing activities; monitor scope creep.
• Prepare and submit documentation to government agencies.
• Communicate with clients, government officials, and internal teams for seamless information exchange.
• Liaise with network offices, third-party providers, consulates, embassies, and immigration authorities.
• Handle unexpected immigration process issues professionally and efficiently.
• Provide regular updates on case status and rule changes.
• Use tools to extract insights from trends in the business area.
• Address client inquiries and feedback promptly.
• Train new team members on case management and immigration forms.
• Stay updated on relevant immigration laws, regulations, and policies.
• Assist with technology/platform implementations related to service lines

Skills

Immigration knowledge

Client communication

Case management

Billing support

Education

Bachelor's degree

Job description

Vialto UK & Ireland is seeking an immigration caseworker to support client employees with end-to-end immigration processes, ensuring compliance with laws and delivering excellent client service.

You will collaborate with clients, legal teams, government entities, and internal stakeholders to navigate cross-border immigration requirements. The role emphasizes accurate documentation, timely updates, and proactive risk assessment, within a Kuala Lumpur-based team and on-site operations.