Immigration – Senior Associate – VVN Malaysia – SG

Vialto UK & Ireland; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Vialto UK & Ireland is seeking a skilled Caseworker to assist with the immigration requirements of client employees. The role ensures compliance with immigration laws and delivers exceptional client service across global accounts or defined regions.

You will collaborate with clients, employees, legal teams, and government authorities to facilitate efficient immigration processes, manage documentation, and provide timely updates on status and regulatory changes.

Qualifications

• Bachelor’s degree required; Law or related field preferred.
• 4–8 years of relevant immigration experience preferred.
• Nil certifications required.

Responsibilities

• Serve as the primary contact for corporate clients seeking immigration support.
• Understand client immigration needs and develop tailored immigration plans.
• Manage end-to-end immigration processes for employees, including visa applications and work permits.
• Prepare and review immigration forms, petitions, and supporting documentation for accuracy and compliance.
• Explain immigration rules to ensure client compliance and minimize legal risk.
• Advise clients on processes, timelines, and risks; maintain regular updates.
• Keep case files organized and secure, with ready access to documents.
• Record time accurately and support billing, tracking scope and changes.
• Coordinate with government agencies, consulates, embassies, and network offices to monitor rules and progress.
• Handle unexpected immigration issues professionally and efficiently.
• Provide ongoing updates to clients on case status and regulatory changes.
• Stay current with immigration laws and policies; assist with technology/platform implementations.

Skills

Immigration law

Client service

Communication

Project management

Education

Bachelor’s degree

Job description

Company Description

Join the leader in global work. Vialto helps leading organizations identify, develop, and execute their workforce priorities with confidence. Our practice areas include global tax, immigration, rewards, advisory and Vialto private and our team is the gold standard in navigating the complexities of cross-border compliance, and workforce strategies. We look for people our clients and assignees can count on to thoughtfully deliver clear solutions to complex problems.

Company Description

Join the leader in global work. Vialto helps leading organizations identify, develop, and execute their workforce priorities with confidence. Our practice areas include global tax, immigration, rewards, advisory and Vialto private and our team is the gold standard in navigating the complexities of cross-border compliance, and workforce strategies. We look for people our clients and assignees can count on to thoughtfully deliver clear solutions to complex problems.

To be the best in the business, we cultivate a dynamic, highly collaborative culture that fuels the growth of our people. We invite you to inquire boldly, learn deeply, and grow endlessly with us. You’ll work alongside recognized experts, shaping people-first, technology-driven solutions that drive the future of work. We help our clients achieve their goals and imagine new possibilities. And we can do the same for you. Whatever your aspirations, Vialto can help you find your way

Job Description

This role is focused on assisting with the immigration requirements of our clients employees. It involves ensuring adherence to Immigration Laws and Regulations and delivering outstanding client service. The caseworker plays a vital role, whether they are assigned to a global account or a specific geographic region.

They engage in close collaboration with clients, individual employees, legal teams, government entities, and various stakeholders. This collaboration is essential for facilitating efficient and well - coordinated immigration processes. The caseworker's responsibilities are crucial in managing the complexities of immigration procedures and ensuring successful outcomes for all parties involved.

• Serve as the primary point of contact for corporate clients seeking immigration support.
• Understand the unique immigration needs of each client and develop tailored immigration plans
• Handle the end -to- end immigration process for employees, including visa applications, work permits
• Prepare and review immigration forms, petitions, and supporting documentation to ensure accuracy and compliance.
• Interpret and apply immigration rules to ensure clients' compliance and avoid any potential legal issues.
• Advise clients on immigration processes, timelines, and potential risks
• Maintain accurate and organized case files for each client, ensuring all relevant documents are securely stored and readily accessible.
• Ensure commercial awareness ie efficiently recording time on a timely basis and supporting with billing activities, understanding scope creep.
• Prepare and submit necessary documentation to government agencies and authorities.
• Communicate effectively with clients, government officials, and internal teams to ensure seamless exchange of information.
• Liaise with network office, third party providers, consulates,embassies, and immigration authorities receive up to date immigration rules or monitor case progress and resolve issues
• Handle unexpected issues that may arise during the immigration (or implementation) process with professionalism and efficiency.
• Provide regular updates to clients on the status of their immigration cases or change to immigration rules.
• Use a broad range of tools and techniques to extract insights from current trends in business area.
• Address client inquiries, concerns, and feedback in a timely and courteous manner.
• Training new/junior team members on case management and immigration law forms and applications
• Stay up -to- date with relevant immigration laws, regulations, and policies.
• Depending on the service line you're working in, you might also assist with the implementation of any relevant technology/platform

Qualifications

• Minimum Degree Required: Bachelor’s degree
• Preferred Fields of Study: Law or any other related field
• Minimum Years of Experience: 4 to 8 years of relevant experiences
• Certification(s) Required: Nil

Additional Information

Location: Kuala Lumpur - Malaysia

We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.

Please note, AI is used as part of the application process.