Immigration Manager - KL

Vialto UK & Ireland; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Vialto UK & Ireland is seeking a skilled immigration advisor in Kuala Lumpur to manage a corporate client portfolio and lead a team in delivering compliant immigration services.

You will guide clients through immigration requirements, timelines and compliance, while coordinating with stakeholders and driving process improvements in a fast-paced environment.

Qualifications

• 5–6 years of relevant experience in Malaysia inbound immigration.
• Strong knowledge of Malaysian immigration laws, policies and compliance.
• Experience managing corporate client portfolios and leading teams.
• Ability to manage multiple projects, priorities and deadlines.
• Strong client relationship and stakeholder management skills.

Responsibilities

• Manage a portfolio of corporate clients and develop long-term relationships.
• Serve as the primary contact for clients on immigration matters.
• Provide guidance on immigration requirements, processes and timelines.
• Ensure timely and accurate execution of immigration services with high quality.
• Resolve complex issues during regulatory changes with practical solutions.
• Monitor immigration regulations and communicate updates to clients.
• Lead, mentor and coach team members to achieve goals and service excellence.
• Support knowledge sharing, training, and professional development.
• Identify opportunities to improve processes and drive efficiency.
• Participate in business development and client proposals.

Skills

Client management

Immigration advisory

Stakeholder management

Team leadership

English communication

Education

Bachelor's degree in Law / Business / HR / IR

Job description

Company Description

Join the leader in global work. Vialto helps leading organizations identify, develop, and execute their workforce priorities with confidence. Our practice areas include global tax, immigration, rewards, advisory and Vialto private and our team is the gold standard in navigating the complexities of cross-border compliance, and workforce strategies. We look for people our clients and assignees can count on to thoughtfully deliver clear solutions to complex problems.

Company Description

Join the leader in global work. Vialto helps leading organizations identify, develop, and execute their workforce priorities with confidence. Our practice areas include global tax, immigration, rewards, advisory and Vialto private and our team is the gold standard in navigating the complexities of cross-border compliance, and workforce strategies. We look for people our clients and assignees can count on to thoughtfully deliver clear solutions to complex problems.

Key Responsibilities

• Manage a portfolio of corporate clients and develop strong, long-term client relationships.
• Serve as the primary point of contact for clients on immigration matters.
• Provide strategic guidance on immigration requirements, processes, timelines, and compliance obligations.
• Ensure timely and accurate execution of immigration services, maintaining high service quality standards.
• Resolve complex client issues and provide practical solutions during periods of regulatory change or uncertainty.
• Monitor developments in immigration regulations and policies and communicate relevant updates to clients and stakeholders.
• Develop recommendations and solutions for complex immigration matters and compliance challenges.
• Lead, mentor, and coach team members to achieve performance goals and deliver excellent client service.
• Foster a collaborative, high-performing, and client-focused team environment.
• Support knowledge sharing, technical training, and professional development initiatives.
• Manage engagement profitability, billing, and financial performance of client accounts.
• Identify opportunities to improve processes, technology utilization, and operational efficiency and implement best practices to enhance productivity and service delivery.
• Support internal projects, transformation initiatives, and continuous improvement programs.
• Participate in business development activities and identify new client opportunities.
• Support proposals, client presentations, and growth initiatives.
• Build relationships with prospective clients and external stakeholders to expand business growth.

Qualifications & Experience

• Bachelor’s degree in Law, Business, Human Resources, International Relations, or a related field.
• 5–6 years of relevant experience in Malaysia inbound immigration.
• Strong knowledge of Malaysian immigration laws, policies, procedures, and compliance requirements.
• Experience managing corporate client portfolios and leading teams.
• Proven ability to manage multiple projects, priorities, and deadlines simultaneously.
• Strong client relationship and stakeholder management skills.
• Good business acumen, commercial awareness, and problem-solving abilities.
• Excellent written and verbal communication skills in English; Bahasa Malaysia is an advantage.
• Strong attention to detail and commitment to quality.
• Ability to work effectively in a fast-paced and continuously changing environment.
• Self-motivated, resilient, and results-oriented.

Additional Information

Location: Kuala Lumpur, Malaysia

We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.

Please note, AI is used as part of the application process