Global Immigration Senior Associate - Client-Focused

Vialto UK & Ireland; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Vialto UK & Ireland is seeking a skilled Caseworker to assist with the immigration requirements of client employees. The role ensures compliance with immigration laws and delivers exceptional client service across global accounts or defined regions.

You will collaborate with clients, employees, legal teams, and government authorities to facilitate efficient immigration processes, manage documentation, and provide timely updates on status and regulatory changes.

Qualifications

• Bachelor’s degree required; Law or related field preferred.
• 4–8 years of relevant immigration experience preferred.
• Nil certifications required.

Responsibilities

• Serve as the primary contact for corporate clients seeking immigration support.
• Understand client immigration needs and develop tailored immigration plans.
• Manage end-to-end immigration processes for employees, including visa applications and work permits.
• Prepare and review immigration forms, petitions, and supporting documentation for accuracy and compliance.
• Explain immigration rules to ensure client compliance and minimize legal risk.
• Advise clients on processes, timelines, and risks; maintain regular updates.
• Keep case files organized and secure, with ready access to documents.
• Record time accurately and support billing, tracking scope and changes.
• Coordinate with government agencies, consulates, embassies, and network offices to monitor rules and progress.
• Handle unexpected immigration issues professionally and efficiently.
• Provide ongoing updates to clients on case status and regulatory changes.
• Stay current with immigration laws and policies; assist with technology/platform implementations.

Skills

Immigration law

Client service

Communication

Project management

Education

Bachelor’s degree

Job description

Vialto UK & Ireland is seeking a skilled Caseworker to assist with the immigration requirements of client employees. The role ensures compliance with immigration laws and delivers exceptional client service across global accounts or defined regions.

You will collaborate with clients, employees, legal teams, and government authorities to facilitate efficient immigration processes, manage documentation, and provide timely updates on status and regulatory changes.