Global ILC Provisioning & Delivery Engineer

Singtel; Kuala Lumpur; On-site; Confidential; Full time

Job summary

Singtel is seeking a Delivery Engineer (International Leased Circuits – ILC) to manage the end-to-end delivery of ILC services, ensuring timely implementation and an excellent customer experience while meeting operational service levels.

You will coordinate provisioning with customers, field service teams, and partners, track work orders, manage incidents, and produce regular reports, contributing to operational excellence and continuous improvement.

Qualifications

• Diploma or Bachelor's degree in ICT, telecom, IT, CS, or related field.
• Minimum 3 years in telecommunications service delivery, provisioning, project coordination, or service fulfilment.
• Experience coordinating International Leased Circuits (ILC), enterprise telecom services, or similar network delivery projects is an advantage.
• Strong communication and stakeholder management skills.

Responsibilities

• Coordinate end-to-end provisioning, implementation, testing, and activation of ILC services with customers, field service teams, and partners.
• Manage work orders for service provisioning, changes, and cessations while ensuring compliance with operational processes.
• Ensure key project milestones and delivery timelines are achieved.
• Monitor service delivery progress and proactively address implementation risks.
• Build and maintain effective working relationships with customers, local service providers, and internal teams.
• Generate operational reports and consolidate service delivery data to support performance monitoring.

Skills

ILC coordination

Project coordination

Stakeholder management

Customer-focused

Analytical thinking

Communication

MS Office 365

Networking concepts

Vendor coordination

Multitasking

Education

Diploma or Bachelor’s Degree in ICT, Telecommunications, Information Technology, Computer Science, Engineering, or related discipline

Tools

SharePoint

Excel

PowerPoint

Outlook

Word

Job description

Singtel is seeking a Delivery Engineer (International Leased Circuits – ILC) to manage the end-to-end delivery of ILC services, ensuring timely implementation and an excellent customer experience while meeting operational service levels.

You will coordinate provisioning with customers, field service teams, and partners, track work orders, manage incidents, and produce regular reports, contributing to operational excellence and continuous improvement.