Ice Rink Safety & Guest Experience Pro

Credit Bureau Malaysia; Malaysia; Presencial; MYR 20.088 - 33.480; Jornada completa

Descripción de la vacante

Credit Bureau Malaysia is seeking an Ice Rink Operator to ensure a safe, enjoyable environment at the ice rink in Malaysia. The role involves monitoring skater safety, managing admissions and skate rentals, and delivering excellent customer service across daily operations.

You will support rink maintenance, participate in emergency responses, and help run events and activities to ensure smooth operations. Candidates should be able to work rotating shifts in a cold setting and demonstrate

Formación

• Minimum SPM qualification or equivalent.
• Demonstrates basic customer service skills and the ability to interact politely with customers.
• Able to follow safety procedures, instructions, and standard operating procedures (SOPs).
• Physically fit and able to work comfortably in a cold environment for extended periods.

Responsabilidades

• Monitors the safety and behaviour of skaters and assists in the general maintenance of the ice rink.
• Is stationed at the skate rental counter, on the ice, and at entrance/exit points to monitor admissions into the ice rink.
• Ensures the safety and proper conduct of customers through the understanding and enforcement of ice rink policies and procedures.
• Assists in the maintenance of the ice rink, including upkeep of skates and the skate rental counter.
• Supports the Rink Supervisor in ice resurfacing and ice-building activities after operating hours.
• Responds quickly, safely, and appropriately to both medical and non-medical emergency situations.
• Provides assistance to customers who require help while on the ice.
• Contributes to achieving the company’s financial and strategic objectives.
• Ensures promotional events and functions held at the ice rink are executed smoothly.
• Performs other related duties and projects as assigned.

Conocimientos

Customer service

Safety awareness

Teamwork

Cold environment tolerance

Shift work

Educación

SPM qualification or equivalent

Descripción del empleo

Credit Bureau Malaysia is seeking an Ice Rink Operator to ensure a safe, enjoyable environment at the ice rink in Malaysia. The role involves monitoring skater safety, managing admissions and skate rentals, and delivering excellent customer service across daily operations.

You will support rink maintenance, participate in emergency responses, and help run events and activities to ensure smooth operations. Candidates should be able to work rotating shifts in a cold setting and demonstrate