Guest Experience Associate — Luge & Chairlift

Skyline Luge; Rawang; On-site; MYR 20,000 - 36,000; Full time

Job summary

Skyline Luge Kuala Lumpur in Rawang is seeking a proactive Theme Park Assistant (Luge Operator) to assist guests on the Luge and chairlifts, ensuring top-level service and safety. You will know the activities offered, maintain daily operations, and help promote other areas of the park while upholding health and safety standards.

The role requires outdoor work, teamwork, and flexibility including weekends and evenings, with a focus on guest satisfaction and operational readiness.

Qualifications

• Minimum SPM or equivalent; Diploma/Degree in Tourism Management encouraged.
• Able to converse and read Malay and English.
• Fit to handle heavy luge carts.
• Flexible with weekends, holidays, and evenings.
• Able to work in an outdoors environment.
• Reliable and able to follow procedures.
• Able to work in a team.
• Attention to safety standards and procedural requirements.

Responsibilities

• Assist visitors on the Luge and Chairlifts according to required standards and processes.
• Prioritize guest needs and maintain high standard of customer service.
• Know the activities and services Skyline Luge Kuala Lumpur offers.
• Prepare daily operations and ensure readiness for service at scheduled times.
• Contribute to achieving budgeted profitability by promoting other areas of the operation.
• Maintain safety, security, hygiene and administration to all applicable levels.
• Demonstrate Luge Cart operation and supervise riders for safety and suitability.
• Operate Chairlift at Top and Bottom stations, load/unload, and manage cart returns while delivering high service levels.
• Ensure adherence to Health and Safety requirements and waste management practices.

Skills

Customer service

Safety conscious

Team player

Bilingual Malay/English

Education

SPM or equivalent

Diploma/Degree in Tourism Management (encouraged)

Job description

Skyline Luge Kuala Lumpur in Rawang is seeking a proactive Theme Park Assistant (Luge Operator) to assist guests on the Luge and chairlifts, ensuring top-level service and safety. You will know the activities offered, maintain daily operations, and help promote other areas of the park while upholding health and safety standards.

The role requires outdoor work, teamwork, and flexibility including weekends and evenings, with a focus on guest satisfaction and operational readiness.