I2C Analyst Japanese Speaking

UNAVAILABLE; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

Danone Business Services APAC (DBS APAC) is seeking an I2C Analyst to ensure healthy cash flow and strong customer relationships for the Korean market, with end-to-end exposure to the Invoice-to-Cash process. You will collaborate with regional and global stakeholders in a dynamic shared services environment.

The role requires fluent Japanese and English with JLPT N2 or higher, a relevant bachelor's degree, and at least 2 years in SSC/BPO/multinational settings.

Qualifications

• Fluent in Japanese and English with strong written and verbal communication.
• JLPT N2 or above is required.
• Bachelor's Degree in Accounting, Finance, Business, or a related field.
• Minimum 2 years of experience in a Finance Shared Services Centre (SSC), BPO, or multinational environment.
• Good understanding of finance processes and ability to work accurately in a fast-paced, deadline-driven environment.
• Experience with SAP or other ERP systems and proficiency in Excel and PowerPoint.

Responsibilities

• Ensure timely processing and clearing of customer payments, matching them accurately against invoices.
• Post and reconcile customer claims, identifying and documenting root cause (pricing, quantity, delivery issues).
• Perform regular and proactive dunning activities for overdue invoices.
• Follow up with customers to ensure prompt resolution and payment of outstanding balances.
• Ensure accuracy, completeness, timeliness, and quality in the issuance and delivery of customer invoices.
• Timely record all customer claims and perform first-level resolution.
• If a claim is justified, process and clear it with a credit memo.
• If not justified, coordinate with the Commercial Business Unit to gather documentation and follow up with payment.
• Manage solvency checks and monitor customer credit limits.
• Perform manual order releases per internal credit policy.
• Handle customer invoice processing and outgoing payments related to TTM.
• Process AP/AR reclassifications for trade settlement (TS).
• Reclassify AR credit balances at month-end.
• Support AR aging report preparation for accuracy.
• Maintain proper I2C documentation and filing for audit readiness and compliance

Skills

Japanese language

English language

Communication

Education

Bachelor's degree in Accounting/Finance/Business

Tools

SAP

Microsoft Excel

PowerPoint

Job description

Short Intro and About the Job

In this role - I2C Analyst, you will play a critical part in ensuring healthy cash flow and strong customer relationships for the Korean market. Beyond managing transactional activities, you will work closely with cross-functional stakeholders, drive process excellence, resolve complex customer challenges, and contribute to the financial success of the business.

This is an excellent opportunity to gain end-to-end exposure to theInvoice-to-Cash (I2C) process, strengthen your expertise in collections, credit management, dispute resolution, and cash application, while collaborating with regional and global stakeholders in a dynamic shared services environment.

Main responsibilities :

• Ensure timely processing and clearing of customer payments, matching them accurately against invoices.
• Post and reconcile customer claims, identifying and documenting the root cause (e.g., pricing, quantity, delivery issues).
• Perform regular and proactive dunning activities for overdue invoices.
• Follow up with customers to ensure prompt resolution and payment of outstanding balances.
• Ensure accuracy, completeness, timeliness, and quality in the issuance and delivery of customer invoices.
• Timely record all customer claims and perform first-level resolution.
• If a claim is justified, process and clear it with a corresponding credit memo.
• If a claim is not justified, coordinate with the Commercial Business Unit (CBU) to gather supporting documentation and follow up with the customer for payment.
• Manage solvency checks and monitor customer credit limits.
• Perform manual order releases in accordance with internal credit policy.
• Handle customer invoice processing and outgoing payments related to TTM.
• Process AP/AR reclassifications as needed for trade settlement (TS).
• Reclassify AR credit balances at month-end.
• Support AR aging report preparation, ensuring accuracy and completeness.
• Maintain proper I2C documentation and filing for audit readiness and compliance

What You'll Gain

• End-to-end exposure to the Invoice-to-Cash process within a leading multinational organization.
• Opportunities to collaborate with regional and global stakeholders across Finance, Commercial, and Customer Service functions.
• Exposure to credit management, collections strategy, dispute resolution, and cash flow optimization.
• Experience driving process improvements and operational excellence initiatives in a Best-in-Class shared services environment.
• A collaborative culture that supports continuous learning, professional growth, and career development.

What We're Looking For

• Fluent in Japanese and English, with strong written and verbal communication skills. JLPT N2 or above is required.
• Bachelor's Degree in Accounting, Finance, Business, or a related field.
• Minimum 2 years of experience in a Finance Shared Services Centre (SSC), BPO, or multinational environment.
• Good understanding of finance processes and ability to work accurately in a fast-paced, deadline-driven environment.
• Experience with SAP or other ERP systems is preferred, with strong proficiency in Microsoft Excel and PowerPoint.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Proactive, adaptable, and able to work independently while managing multiple priorities.
• Strong stakeholder management, communication, and teamwork skills with a customer-focused mindset.

About Us, We offer and What's next

At Danone Business Services APAC (DBS APAC), we are a high-performing team passionate about delivering excellence, driving transformation, and creating value across the Asia-Pacific region.

Our ambition to beBest-in-Class inspires us to innovate boldly, collaborate effectively and continuously improve the way we serve our stakeholders.

Join Us and Make a Difference

Be part of an organization where your ideas are valued, your growth is supported, and your work contributes to a larger purpose beyond business success.

Shape the future with us. Make a positive impact on people, communities, and the planet.

One Planet. One Health. By You.