I2C Specialist Korean speaking

UNAVAILABLE; Kuala Lumpur; On-site; MYR 72,000 - 100,000; Full time

Job summary

Danone Business Services APAC is seeking an experienced SSC professional to manage end-to-end Invoice-to-Cash for the Korean market. You will handle invoice creation, billing, cash application, and collections while ensuring compliance with internal policies.

The role requires 4+ years of SSC experience in a multinational and proficiency in Korean and English. SAP, Excel, and PowerBI skills are highly valued, with a focus on accuracy and timely cash flow management.

Qualifications

• Bachelor's degree in Accounting or Finance.
• 4+ years SSC experience in an MNC.
• Understanding of Invoice-to-Cash (I2C) processes and accounting principles.
• Proficient with SAP (ERP), Excel, Word, PowerPoint; PowerBI a plus.

Responsibilities

• Main point of contact for invoicing services, including billing and disputes.
• Ensure timely, accurate invoices and compliance with SLA.
• Apply correct GST/VAT/Service Tax on revenue and invoices.
• Process cash applications and match payments to invoices.
• Perform timely collections and dunning activities.
• Follow up with customers for payment and resolve balances.
• Post and reconcile customer claims; document root causes.
• Coordinate with CBUs on justified/unjustified claims and credits.
• Manage credit reviews and monitor customer credit limits.
• Handle invoice processing and outgoing payments related to I2C.
• Support month-end closing activities and related reports.
• Escalate issues and coordinate with stakeholders to resolve.
• Maintain I2C documentation for audits.
• Collaborate with team to achieve goals and maintain service levels.

Skills

Korean language

English language

Education

Bachelor's degree in Accounting or Finance

Tools

SAP

PowerBI

Excel

Word

PowerPoint

Job description

Short Intro and About the Job

Danone Business Services APAC is a Finance Shared Service dedicated to delivering exceptional service experiences across APAC. Our mission is to be the BEST IN CLASS by enhancing every touchpoint, driven by our unwavering commitment to quality and innovation for our valued Danoners, customers, and suppliers.

The incumbent will be responsible for managing the end-to-end Invoice-to-Cash process for the Korean market, including invoice creation and billing, payment collection, cash application and payment matching, claims and dispute resolution, as well as credit control activities. The role ensures timely collections, effective stakeholder management, and compliance with internal policies and procedures.

Responsibilties :

• Main point of contact for all invoicing services, including issuance of billing, performing adjustments and resolving discrepancies and disputes in accordance with policy.
• Ensure accuracy, completeness, timeliness, and quality in the issuance and delivery of customer invoices within the agreed SLA.
• Understand and ensure that the correct GST/VAT/Service Tax is applied on revenue and invoices.
• Handle cash application process, ensure timely processing and clearing of customer payments, matching them accurately against invoices.
• Ensure timely collections including performing dunning activities for overdue invoices.
• Follow up with customers to ensure prompt resolution and payment of outstanding balances.
• Post and reconcile customer claims, identifying and documenting the root cause (e.g., pricing, quantity, delivery issues).
• If a claim is justified, process and clear it with a corresponding credit memo. If a claim is not justified, coordinate with the Commercial Business Unit (CBU) to gather supporting documentation and follow up with the customer for payment.
• Manage solvency checks and monitor customer credit limits.
• Perform credit review and order release activities in accordance with internal credit policy.
• Handle customer invoice processing and outgoing payments related to TTM.
• Process AP/AR reclassifications as needed for trade settlement (TS).
• Support all month-end closing activities and reports, ensuring accuracy and completeness.
• Escalate issues timely, ensure operational issues are appropriately prioritized and resolved.
• Liaise with internal and external stakeholders to resolve customer account issues.
• Maintain proper I2C documentation and filing for audit readiness and compliance, including support in internal and external audit queries.
• Support and collaborated with team members in achieving team and individual goals ensuring that high level of customer service is maintained.

About You

• Proficiency in Korean and English language.
  • Bachelor's degree and above in Accounting or Finance, or a related field.
• At least 4 years relevant SSC experience in MNC. Migration experience will be a plus.
• Understanding of Invoice-to-Cash (I2C) processes with good knowledge of accounting principles and financial reconciliation
• Proficient in using ERP systems preferably SAP, workflows, and data management and Microsoft Office Software, especially Excel, Word and PowerPoint. Knowledge in using PowerBI is a plus.
• Good time management and prioritization skills; capable of delivering accurate results under tight deadlines.
• Strong interpersonal skills and attention to detail.
• Good team player with a spirit of cooperation and mutual support.
• Fast learner, adaptable, and committed to excellence in task execution.

About Us, We offer and What's next

We embrace diversity in our organization. This means giving full and fair consideration to all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or disability status.