I2C Specialist Korean speaking

Danone; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Danone is seeking a skilled SSC professional based in Kuala Lumpur to manage the end-to-end Invoice-to-Cash process for the Korean market. You will handle invoicing, payment collection, cash application, and dispute resolution, ensuring timely collections and compliance with internal policies.

The role requires fluency in Korean and English, a Bachelor’s degree in Accounting or Finance, and at least four years of SSC experience in an MNC. Experience with SAP, Power BI, and Excel is preferred.

Qualifications

• Bachelor’s degree in Accounting or Finance is required.
• Proficiency in Korean and English is essential.
• Minimum 4 years SSC experience in an MNC environment is expected.

Responsibilities

• Lead end-to-end Invoice-to-Cash processes for the Korean market.
• Issue and issue billing, adjust invoices, resolve discrepancies per policy.
• Ensure accurate VAT/GST handling on revenue and invoices.
• Manage cash application and match payments to invoices.
• Perform dunning and drive timely collections.
• Support month-end closing and related reporting.
• Maintain I2C documentation for audits and compliance.
• Collaborate with internal and external stakeholders to resolve disputes.

Skills

Korean language

English language

Time management

Team player

Education

Bachelor’s degree in Accounting or Finance

Tools

SAP ERP

PowerBI

Microsoft Excel

Job description

About The Job

Danone Business Services APAC is a Finance Shared Service dedicated to delivering exceptional service experiences across APAC. Our mission is to be the BEST IN CLASS by enhancing every touchpoint, driven by our unwavering commitment to quality and innovation for our valued Danoners, customers, and suppliers. The incumbent will be responsible for managing the end-to-end Invoice-to-Cash process for the Korean market, including invoice creation and billing, payment collection, cash application and payment matching, claims and dispute resolution, as well as credit control activities. The role ensures timely collections, effective stakeholder management, and compliance with internal policies and procedures.

Responsibilities

• Main point of contact for all invoicing services, including issuance of billing, performing adjustments and resolving discrepancies and disputes in accordance with policy.


• Ensure accuracy, completeness, timeliness, and quality in the issuance and delivery of customer invoices within the agreed SLA.


• Understand and ensure that the correct GST/VAT/Service Tax is applied on revenue and invoices.


• Handle cash application process, ensure timely processing and clearing of customer payments, matching them accurately against invoices.


• Ensure timely collections including performing dunning activities for overdue invoices.


• Follow up with customers to ensure prompt resolution and payment of outstanding balances.


• Post and reconcile customer claims, identifying and documenting the root cause (e.g., pricing, quantity, delivery issues).


• If a claim is justified, process and clear it with a corresponding credit memo. If a claim is not justified, coordinate with the Commercial Business Unit (CBU) to gather supporting documentation and follow up with the customer for payment.


• Manage solvency checks and monitor customer credit limits.


• Perform credit review and order release activities in accordance with internal credit policy.


• Handle customer invoice processing and outgoing payments related to TTM.


• Process AP/AR reclassifications as needed for trade settlement (TS).


• Support all month-end closing activities and reports, ensuring accuracy and completeness.


• Escalate issues timely, ensure operational issues are appropriately prioritized and resolved.


• Liaise with internal and external stakeholders to resolve customer account issues.


• Maintain proper I2C documentation and filing for audit readiness and compliance, including support in internal and external audit queries.


• Support and collaborated with team members in achieving team and individual goals ensuring that high level of customer service is maintained.

About You

• Proficiency in Korean and English language.
  
  
  
  • Bachelor’s degree and above in Accounting or Finance, or a related field.
  
  
  
  


• At least 4 years relevant SSC experience in MNC. Migration experience will be a plus.


• Understanding of Invoice-to-Cash (I2C) processes with good knowledge of accounting principles and financial reconciliation


• Proficient in using ERP systems preferably SAP, workflows, and data management and Microsoft Office Software, especially Excel, Word and PowerPoint. Knowledge in using PowerBI is a plus.


• Good time management and prioritization skills; capable of delivering accurate results under tight deadlines.


• Strong interpersonal skills and attention to detail.


• Good team player with a spirit of cooperation and mutual support.


• Fast learner, adaptable, and committed to excellence in task execution.

About us

We embrace diversity in our organization. This means giving full and fair consideration to all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or disability status.