Hybrid Internship: Operations & Customer Service Projects

Henkel Ltda; Petaling Jaya; Hybrid; MYR 13,000 - 20,000; Part time

Benefits offered by this job

Flexible work scheme with hybrid model

Global wellbeing standards

Parental leave

Job summary

Henkel Malaysia offers a hybrid internship role combining Customer Service Operations and process improvement. You will support order execution and project tracking, collaborating with Sales, Supply Chain, and Operations to gain end-to-end exposure from orders to projects.

The role suits detail-oriented, proactive candidates with a STEM background and English fluency, plus MS Office proficiency. Flexible hours and long-term internship potential are highlighted in the program.

Qualifications

• Bachelor’s degree in Science or Engineering is a plus.
• Fluent in spoken and written English.
• Proficient in MS Office tools (Excel, PowerPoint); familiarity with AI tools is a plus.

Responsibilities

• Process and manage customer orders, ensuring accuracy and timely execution.
• Track order status and coordinate delivery to ensure OTIF performance.
• Communicate proactively with customers and sales teams regarding order progress and issues.
• Monitor order fulfillment risks and collaborate with internal teams to resolve issues.
• Ensure smooth information flow between customers, sales, and back-office functions.
• Support process optimization initiatives across customer service workflows.
• Assist with data analysis and insights generation to improve operational efficiency.
• Provide ad hoc support for cross-functional projects and team initiatives.

Skills

MS Office

Strong communication

Detail-oriented

Education

Bachelor’s degree in Science or Engineering

Tools

AI tools

Job description

Henkel Malaysia offers a hybrid internship role combining Customer Service Operations and process improvement. You will support order execution and project tracking, collaborating with Sales, Supply Chain, and Operations to gain end-to-end exposure from orders to projects.

The role suits detail-oriented, proactive candidates with a STEM background and English fluency, plus MS Office proficiency. Flexible hours and long-term internship potential are highlighted in the program.