Hybrid Intern: Customer Service & Process Improvement

Henkel; Petaling Jaya; Hybrid; MYR 17,000 - 30,000; Part time

Benefits offered by this job

Flexible work scheme with flexible hrs

Hybrid work model

Global wellbeing standards with health

Gender-neutral parental leave

Job summary

Henkel Malaysia offers a hybrid internship that blends Customer Service Operations with process improvement and project support, providing end-to-end exposure from order fulfillment to project coordination.

You will collaborate with Sales, Supply Chain, and Operations, handling orders, tracking OTIF performance, and supporting cross-functional projects in a fast-paced environment, with development opportunities.

Qualifications

• Bachelor's degree in Science, Engineering, or related field is a plus.
• Fluent in spoken and written English; additional languages are a plus.
• Proficient with MS Office (Excel, PowerPoint) and data handling.
• Strong communication, interpersonal skills, and collaboration.
• Detail-oriented, well-organized, proactive, and eager to learn.
• Able to work at least 3 days per week; long-term internship preferred.

Responsibilities

• Process and manage customer orders, ensuring accuracy and timely execution.
• Track order status and coordinate delivery to ensure OTIF performance.
• Communicate proactively with customers and sales teams on progress and issues.
• Monitor order fulfillment risks and collaborate with internal teams to resolve issues.
• Ensure smooth information flow between customers, sales, and back-office functions.
• Support process optimization initiatives and cross-functional projects.

Skills

Order processing

OTIF tracking

Customer communication

Cross-functional collaboration

Attention to detail

Proactive mindset

English fluency

Effective use of MS Office

Education

Bachelor's degree in Science/Engineering or related field

Tools

MS Office

Excel

PowerPoint

AI tools familiarity

Job description

Henkel Malaysia offers a hybrid internship that blends Customer Service Operations with process improvement and project support, providing end-to-end exposure from order fulfillment to project coordination.

You will collaborate with Sales, Supply Chain, and Operations, handling orders, tracking OTIF performance, and supporting cross-functional projects in a fast-paced environment, with development opportunities.