Intern, Customer Service Excellence

Henkel; Petaling Jaya; Hybrid; MYR 17,000 - 30,000; Part time

Benefits offered by this job

Flexible work scheme with flexible hrs

Hybrid work model

Global wellbeing standards with health

Gender-neutral parental leave

Job summary

Henkel Malaysia offers a hybrid internship that blends Customer Service Operations with process improvement and project support, providing end-to-end exposure from order fulfillment to project coordination.

You will collaborate with Sales, Supply Chain, and Operations, handling orders, tracking OTIF performance, and supporting cross-functional projects in a fast-paced environment, with development opportunities.

Qualifications

• Bachelor's degree in Science, Engineering, or related field is a plus.
• Fluent in spoken and written English; additional languages are a plus.
• Proficient with MS Office (Excel, PowerPoint) and data handling.
• Strong communication, interpersonal skills, and collaboration.
• Detail-oriented, well-organized, proactive, and eager to learn.
• Able to work at least 3 days per week; long-term internship preferred.

Responsibilities

• Process and manage customer orders, ensuring accuracy and timely execution.
• Track order status and coordinate delivery to ensure OTIF performance.
• Communicate proactively with customers and sales teams on progress and issues.
• Monitor order fulfillment risks and collaborate with internal teams to resolve issues.
• Ensure smooth information flow between customers, sales, and back-office functions.
• Support process optimization initiatives and cross-functional projects.

Skills

Order processing

OTIF tracking

Customer communication

Cross-functional collaboration

Attention to detail

Proactive mindset

English fluency

Effective use of MS Office

Education

Bachelor's degree in Science/Engineering or related field

Tools

MS Office

Excel

PowerPoint

AI tools familiarity

Job description

This is a hybrid role that combines Customer Service operations and continues improvement / project support, offering a unique opportunity to gain end-to-end exposure from order fulfillment to project coordination.

You will work closely with cross-functional teams including Sales, Supply Chain, and Operations, supporting both daily order execution and project tracking. This position is ideal for candidates who are detail-oriented, proactive, and interested in both business operations and project management, with strong development opportunities in a fast-paced environment.

What you'll do: Customer Service Operations

• Process and manage customer orders, ensuring accuracy and timely execution
• Track order status and coordinate delivery to ensure on-time and in-full (OTIF) performance
• Communicate proactively with customers and sales teams regarding order progress and issues
• Monitor order fulfillment risks and collaborate with internal teams to resolve issues
• Ensure smooth information flow between customers, sales, and back-office functions

Process Improvement & Ad-hoc Support

• Support process optimization initiatives across customer service workflows
• Assist with data analysis and insights generation to improve operational efficiency
• Provide ad hoc support for cross-functional projects and team initiatives

What makes you a good fit

• Bachelor's degree major in Science, Engineering, or related fields is a plus.
• Fluent in spoken and written English and broader language capabilities will have added advantage
• Proficient in MS Office tools (Excel, PowerPoint); familiarity with AI tools is a plus.
• Strong communication and interpersonal skills, with a collaborative mindset.
• Detail-oriented, well-organized, strong sense of responsibility, proactive mindset, and willingness to learn
• Able to work at least 3 days per week; available for a long-term internship is preferred.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Chemicals & Plastics Manufacturing More than 10,000 employees

Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.

Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.

For more information, please visit www.henkel.com.

Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.

Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.

For more information, please visit www.henkel.com.