Hybrid Ops Leader, Insurance Billing & O2C Excellence

MY009 Marsh & McLennan Asia Business Services Sdn. Bhd.; Kuala Lumpur; Hybrid; MYR 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional development opportunities

Job summary

Marsh & McLennan Asia Business Services Sdn. Bhd. in Kuala Lumpur is seeking an Operations Manager for the Broking Fiduciary Billing team.

Hybrid role based in Pavilion Damansara Corporate Towers with on-site days as per team arrangement. You will drive operational excellence across Order-to-Invoice processes and billing operations for our insurance operations. Lead a team of operations professionals, manage SLAs, budgets, and stakeholder engagement across regional and onshore teams.

Qualifications

• Bachelor's degree in Accounting, Finance, or related fields.
• 7+ years of working experience, including 3+ years in a managerial or supervisory role.
• Experience in insurance operations or offshore processing with proven service delivery.

Responsibilities

• Lead backend processing operations of the Broking Fiduciary Billing team with focus on insurance billing processes.
• Manage and lead a team of operations professionals, setting performance goals and engagement.
• Manage stakeholders by partnering and influencing them on business outcomes across regional and onshore teams.
• Maintain SLAs on accuracy, productivity, and turnaround time with internal/external stakeholders.
• Drive adherence to policies, procedures and SOPs.
• Lead projects including system implementations and large-scale process migrations.
• Manage budgets, SLAs, vendor relationships, and operational risk with clients and leadership.
• Monitor and review current practices and recommend enhancements.
• Undertake ad-hoc tasks regionally or for Group/Audit.

Skills

Team leadership

Stakeholder management

Operations management

Process improvement

Analytics

Insurance knowledge

Education

Bachelor's degree in Accounting, Finance, or related fields

Bachelor's degree in insurance, business administration, finance, risk management, or related field

Tools

CRM tools

Workflow platforms

Data analytics platforms

Job description

Marsh & McLennan Asia Business Services Sdn. Bhd. in Kuala Lumpur is seeking an Operations Manager for the Broking Fiduciary Billing team.

Hybrid role based in Pavilion Damansara Corporate Towers with on-site days as per team arrangement. You will drive operational excellence across Order-to-Invoice processes and billing operations for our insurance operations. Lead a team of operations professionals, manage SLAs, budgets, and stakeholder engagement across regional and onshore teams.