Human Resources Manager

Shangri-La Group; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Shangri-La Kuala Lumpur is seeking a Human Resources Manager to partner with leaders and drive a caring, inclusive workplace culture aligned with Shangri-La values.

Responsibilities include HR policy compliance, handling employee grievances, payroll consolidation, and coordinating audits. The role requires a Bachelor’s degree in HR/ Hospitality/ Hotel Management and at least 1 year of relevant experience, with strong English and interpersonal skills.

Qualifications

• Bachelor’s degree in HR/ Hospitality/ Hotel Management.
• Proficient in written and spoken English; other languages a plus.
• At least 1 year of experience in a similar capacity.
• Ability to handle confidential matters.
• Good knowledge of labour legislation.
• Pleasant, flexible, approachable with effective interpersonal skills.
• Team player with computer literacy.
• Due to work permit restrictions, only Malaysian citizens and permanent residents will be considered.

Responsibilities

• Act as a trusted HR partner to leaders and colleagues, providing practical, people-centred guidance while fostering a caring, inclusive, and respectful workplace culture aligned with Shangri-La values.
• Ensure consistent application and compliance with HR policies and local labour practices.
• Attend to all employee grievances, discipline and termination.
• Oversee all employee movements including recruitment, confirmations, transfers, resignations, and employee records.
• Oversee employee welfare programs, ensuring facilities and initiatives support employee well-being and satisfaction.
• Responsible for monthly HR reports and payroll consolidation to the Director of Human Resources while ensuring payroll information is accurate and compliant.
• Responsible for handling and coordinating all internal & external audits for the organization.
• Maintain continuity of HR operations, including decision making in the absence of DOHR.

Skills

English proficiency

Interpersonal skills

Team player

Computer literacy

Confidentiality

Labour law knowledge

Adaptability

Education

Bachelor’s Degree in Human Resources/ Hospitality/ Hotel Management

Job description

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur City Center, Traders by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department:

Human Resources

Reports To:

Director of Human Resources

Job Summary:

The Human Resources Manager serves as a trusted HR partner, supporting leaders and colleagues in building a caring, inclusive, and values driven workplace culture aligned with Shangri-La principles.

Key Responsibilities

• Act as a trusted HR partner to leaders and colleagues, providing practical, people‑centred guidance while fostering a caring, inclusive, and respectful workplace culture aligned with Shangri‑La values.
• Ensure consistent application and compliance with HR policies and local labour practices.
• Attend to all employee grievances, discipline and termination.
• Oversee all employee movements including recruitment, confirmations, transfers, resignations, and employee records.
• Oversee employee welfare programs, ensuring facilities, and initiatives effectively support employee well‑being and satisfaction.
• Responsible for monthly HR reports and payroll consolidation to the Director of Human Resources while ensuring payroll information is maintained for timely, accurate, and compliant salary payments.
• Responsible for handling and coordinating all internal & external audit for the organization.
• Maintain continuity of HR operations, including decision making in the absence of DOHR.

Qualifications

• Bachelor’s Degree in Human Resources/ Hospitality/ Hotel Management.
• Good command in writing & speaking English. Able to speak other languages will be an added advantage.
• With a minimum of one (1) year working experience of similar capacity.
• Ability to handle confidential matters.
• Good knowledge of labour legislation.
• Pleasant, flexible, approachable, and have effective interpersonal skills.
• A team player and good at computer literate.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.