Human Resource Shared Services

Sapura Secured Technologies; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

Sapura Secured Technologies in Kuala Lumpur is seeking an experienced HR professional to join the Human Resources Shared Services team. You will manage end-to-end HR operations across the employee lifecycle, including recruitment, onboarding, offboarding, benefits, and records management, ensuring accuracy and compliance.

The role requires a minimum of five years in HR, experience with multinational environments, and strong HRIS proficiency to support governance, reporting, and process

Qualifications

• Bachelor’s degree in HR/BA or equivalent.
• At least 5 years in Human Resources.
• Experience in multinational companies or large workforce (>100).
• Solid understanding of the employee lifecycle, policies, compliance, and HR practices.
• Proficient in HR systems, reporting, records management, and process improvement.

Responsibilities

• Source and coordinate end-to-end recruitment activities and onboarding.
• Administer employee records, benefits, and changes across the lifecycle.
• Provide admin support for industrial relations matters and exit processes.
• Ensure governance, accuracy, and audit-readiness of HR data and reports.
• Maintain policy compliance with SOPs and internal controls.
• Perform other HR duties as assigned by Management.

Skills

Recruitment administration

Onboarding management

Employee lifecycle management

Benefits administration

Industrial relations support

HR reporting & audits

HR governance & policy

HR systems proficiency

Education

Bachelor’s Degree in HR/Business Administration or equivalent

Tools

HRIS

SAP HR

Oracle HCM

Job description

The Human Resource Shared Services is responsible for executing end to end HR operational processes across the employee lifecycle, from recruitment to separation. The role ensures timely, accurate, and compliant delivery of HR services, including employee administration, onboarding, offboarding and benefits management. It supports data integrity, governance, and service excellence while ensuring alignment with company policies and operational standards.

Key responsibilities

Talent Acquisition & Pre-Employment

Support end-to-end recruitment administration to ensure timely and compliant hiring.

• Source and shortlist candidates through job portals, databases, social platforms, and internal talent pools and liaise with hiring managers to align on candidate profiles and hiring needs
• Coordinate recruitment activities including interview scheduling, documentation preparation, and approvals
• Prepare and issue offer letters in accordance with approved terms and company policies
• Ensure completeness of pre-employment documentation prior to onboarding
• Maintain accurate recruitment records and update HR systems

Onboarding

Ensure smooth onboarding experience for new employees.

• Prepare onboarding documentation and employee records
• Coordinate system access, email setup, and necessary arrangements
• Ensure completion of onboarding requirements and accurate system updates

Employee Lifecycle Management

Administer employee movements and employment changes throughout the employment lifecycle.

• Monitor contract expiry, probation, confirmation, retirement to ensure timely action
• Prepare and issue employment-related letters (e.g. confirmation, transfer, contract renewal, reporting line changes)
• Ensure all employee changes and instruction are properly documented, and updated in HR systems

Benefits Administration

Manage employee benefits in accordance with company policies.

• Administer enrolment and termination of employee benefits
• Liaise with service providers to resolve employee enquiries and issues
• Ensure accuracy of benefits data and records

Industrial Relations Support

Provide administrative support for industrial relations matters.

• Support disciplinary, grievance, and investigation processes
• Prepare documentation and coordinate meetings, hearings, and follow-ups
• Maintain proper and confidential IR records

Offboarding

Ensure proper and compliant employee exit processes.

• Process resignations and prepare acceptance letters, this includes other type of exit (e.g. MSS, Retrenchment, Dismissal)
• Administer offboarding activities including clearance and system updates
• Ensure completion of exit documentation and records

HR Records, Reporting & Audit

Maintain HR data integrity and support reporting and audit requirements.

• Maintain accurate and up-to-date HR records and trackers
• Prepare HR reports as required
• Ensure documentation is audit-ready and compliant

Policy & Governance

Support HR governance and continuous improvement initiatives.

• Ensure HR processes comply with policies, SOPs, and internal controls
• Support implementation and improvement of HR procedures and systems

Others

• Perform any other duties as assigned by Management from time to time, provided such duties are reasonably aligned with the nature, level, and scope of the position within the Human Resources function, including but not limited to new HR initiatives.

Position Requirements

• Bachelor’s Degree in Human Resources / Business Administration or any other equivalent discipline.
• At least 5 years working experience in Human Resources.
• Experience working in Multinational Company(ies), or Company that have more than 100 work forces.
• Solid understanding of the employee lifecycle, HR policies, compliance, and HR practices.
• Proficient in HR systems, reporting, records management, and process improvement for efficient HR operation.
• Detail-Oriented and Agile Executor - Balances attention to detail with flexibility to ensure timely and high-quality delivery of outcomes, even in dynamic environment
• Strategic and value driven thinker - Possesses a strategic mindset, keeping the end goal in focus while being resourceful in creating value and achieving objectives.