HR Performance Management Lead

CelcomDigi; Selangor; On-site; MYR 180,000 - 260,000; Full time

Job summary

CelcomDigi is seeking a Senior HR Performance Management Specialist to design, implement, and refine its performance management framework in alignment with business needs. You will drive the end-to-end performance cycle, guiding leaders and employees, and partnering across HR and business functions to foster a high-performance culture.

Responsibilities include leading PM policy design, governance, calibration discussions, and continuous improvement of PM systems.

Qualifications

• Bachelor’s degree in HR, business, or related discipline.
• 10–13 years HR experience with 3+ years in performance management.
• Experience designing or enhancing PM systems and processes.
• Strong analytical, planning, and discretion.

Responsibilities

• Design, review, and enhance PM policies, frameworks, and processes to align with business needs.
• Lead end-to-end performance cycle management including goal setting and reviews.
• Partner with HRBPs and leaders to ensure alignment, rating consistency, and fairness.
• Oversee PM systems administration and drive automation opportunities.
• Provide coaching on performance management practices and difficult conversations.

Skills

Performance management

Data analytics

Stakeholder engagement

Training & coaching

Policy design

Education

Bachelor’s Degree in HR or related

Job description

The Senior HR Performance Management Specialist is responsible for designing, implementing, and refining performance management framework, policies, and processes to ensure they remain effective and aligned with business needs. The role drives the end-to-end performance cycle, provides expert guidance to leaders and employees, and partners across HR and business functions to build a high-performance culture.

Key Responsibilities

Performance Management Strategy & Governance

• Design, review, and enhance Performance Management policies, frameworks, and processes to ensure alignment with organisational strategy and evolving business needs.
• Evaluate the effectiveness of existing performance frameworks and recommend improvements based on data insights and best practices.

End-to-End Performance Cycle Management

• Lead and manage the full performance management cycle, including goal setting, mid-year reviews, year-end evaluations, and calibration sessions.
• Partner with HRBPs and functional leaders to ensure clear goal alignment, rating consistency, and fairness across teams.
• Facilitate performance calibration discussions to uphold equity and organisational standards.

Systems & Process Optimisation

• Oversee the administration and optimisation of performance management systems and tools, ensuring usability, data accuracy, and process efficiency.
• Drive continuous improvement initiatives, including digital enhancements and automation opportunities.

Advisory & Capability Building

• Provide expert guidance and consultation to managers and employees on performance management practices, difficult conversations, feedback culture, and rating methodologies.
• Design and deliver workshops, briefings, and training programmes to build leadership capability in managing performance effectively.
• Collaborate with Learning & Development to strengthen leadership and people management competencies.
• Advise on performance intervention cases, including Performance Improvement Plans (PIPs), probation management, and extension documentation.

Reporting & Analytics

• Monitor performance cycle milestones and completion rates to ensure timely execution and accountability.
• Analyse performance data and trends to provide insights and recommendations to HR leadership and management.
• Partner with Rewards on performance-linked outcomes where relevant.

Requirements

• Bachelor’s Degree in Human Resources, Business Administration, or related discipline.
• 10 - 13 years of HR experience with at least 3 years directly managing Performance Management in a sizable organisation.
• Consulting background with experience designing or enhancing performance management systems and processes.
• Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.
• Strong planning, organisational, and problem-solving capabilities.
• High level of professionalism, integrity, and ability to manage sensitive matters with discretion.