HR Executive - Industrial Relations (Call Centre Background)

IGT Solutions

Subang Jaya

On-site

MYR 42,000 - 66,000

Full time

11 days ago

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Benefits offered by this job

KPI-based incentive scheme

Corporate discounts

Generous annual leave

EPF & SOCSO contributions

Medical, health & life insurance

Dental & optical allowances

Bridge access to LRT/KTM Subang Jaya

Job summary

IGT Services And Technologies KL Sdn Bhd is seeking an HR Executive - Industrial Relations with a call centre background to design and deliver an ER strategy, manage employee relations, and develop ER policy and tools.

You will handle disciplinary cases, advise management, link performance to payroll, and support corporate IR programs while contributing to training and benefits.

Qualifications

Minimum qualification: SPM or higher.
Strong command of English (written and spoken).
Excellent multitasking and problem-solving skills.
Customer-focused mindset with service orientation.
Able to adapt to changing priorities with empathy, integrity and professionalism.

Responsibilities

Handle disciplinary cases and advise management on best practices in Industrial Relations.
Set direction, create policy and offer expert advice on collective bargaining and IR issues.
Assist HR Dept. Head in events management and liaising with internal/external bodies.
Develop systems to link performance to payroll and remuneration to encourage productivity.
Support and align cultural and behavioural changes for corporate IR/ER programs.
Manage performance management with remuneration.

Skills

English proficiency

Multitasking

Problem solving

Customer focus

Adaptability

Education

SPM or higher

Job description

HR Executive - Industrial Relations (Call Centre Background)

Responsible to design and deliver an industrial relations strategy with the key focus on modernizing and engaging employees. In-house relationships and manage the Employee Relation matters. Design and development of ER policy, processes and tools to deliver required changes at all levels of the organization.

Key responsibilities

Handle disciplinary cases and advise management on best practices in Industrial Relation activities

Set direction, create policy and offer expert advice in all matters relating to collective bargaining and corporate-wide industrial relations issues

Assist HR Dept. Head in company events management, liaising with internal committees and external corporate / government bodies

Develop system to link performance to payroll and remuneration to encourage productivity

Support and align cultural and behavioral change necessary for all corporate IR/ER program

Manage PIP and performance management with remuneration

Perform other duties as assigned by Head of Human Resources

About you

Minimum qualification: SPM or higher.

Strong command of English (written and spoken)

Excellent multitasking and problem-solving skills.

Customer-focused mindset with a positive and service-oriented attitude.

Able to adapt to changing priorities and handle situations with empathy, integrity, and professionalism.

Willing to work on rotational shift, including weekends and public holidays when is required

Permanent employment with clear career development opportunities.

Comprehensive paid training program for all new employees.

Attractive KPI-based incentive scheme.

Exclusive corporate discounts and employee deals.

Generous annual leave entitlement.

EPF and SOCSO contributions provided.

Medical, health, and life insurance coverage.

Dental and optical claim allowances.

Convenient workplace access via an integrated link bridge connected to LRT/KTM Subang Jaya.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a Human Resources Executive?
How many years' experience do you have in employee relations?
How many years' experience do you have in industrial relations & employment law?
Which of the following languages are you fluent in?
How many years of experience do you have in the Call Center Industry?
Are you available for shift work?
How much notice are you required to give your current employer?

Information Technology Services More than 10,000 employees

IGT Services And Technologies KL Sdn Bhd is a technology company based in Kuala Lumpur, Malaysia. Established in 2010, the company specializes in providing innovative IT solutions and services to clients across various industries. With a mission to deliver cutting-edge technology solutions that drive business growth and efficiency, IGT aims to be a trusted partner for its clients. The company's services include software development, IT consulting, cybersecurity solutions and project management. IGT's vision is to be a leading technology provider in the region known for its commitment to excellence and customer satisfaction. Objectives include expanding its client base & fostering innovation.

Perks and benefits