HR Executive - Blue Collar (Penang)

Manpower Malaysia; George Town; On-site; MYR 70,000 - 90,000; Full time

Job summary

Manpower Staffing Services (Malaysia) Sdn. Bhd. is seeking an Executive-HR Services Delivery Team to manage onboarding, payroll, and HR operations for associates and clients in Penang. You will act as the primary HR contact, handling employee queries, contracts, and compliance in a fast-paced staffing environment.

The role requires 5+ years in HR operations, strong knowledge of payroll processes, and excellent stakeholder management. Site-based role in Penang with client-facing responsibilities.

Qualifications

• Bachelor's Degree in HR, Business Administration, or related field.
• Minimum 5 years of HR Operations / HR Shared Services experience.
• Knowledge of Employment Act, labour laws, payroll processes, and employee relations.
• Experience handling disciplinary matters and HR compliance.
• Excellent stakeholder management, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented, proactive, and service-driven mindset.

Responsibilities

• Onboarding: Manage hiring documentation and onboarding processes.
• HR Operations & Employee Relations: Serve as primary HR contact for associates and clients; handle payroll, benefits, leave, contracts, and HR policies.
• Payroll Coordination: Oversee timesheet collection and payroll submissions; coordinate payroll adjustments and SLA with stakeholders.
• Offboarding & Contract Management: Manage resignations, contract renewals, and abscondment cases; coordinate tax clearance and offboarding docs.
• Client Management: Act as key HR contact for client inquiries and escalations; support renewals and contract administration.

Skills

Stakeholder management

Communication

Problem-solving

Multi-tasking

Detail-oriented

Education

Bachelor's degree in HR/Business Admin

Tools

HRIS/HR systems

Payroll systems

Job description

Job Title: Executive-HR Services Delivery Team

Reporting to: Head of HRBP - Associates

Industry: Workforce Solutions (Staffing & Recruitment)

Key Responsibilities

Onboarding & Employee Management

• Manage hiring documentation and onboarding processes.
• Conduct new hire induction sessions and system training.
• Serve as the primary HR contact for associates and clients.
• Handle employee enquiries relating to payroll, benefits, leave, contracts, and HR policies.
• Support employee engagement, retention, surveys, and townhall sessions.

HR Operations & Employee Relations

• Manage disciplinary cases, investigations, counselling sessions, and documentation.
• Conduct site visits and client meetings as required.
• Maintain accurate HR records and trackers.

Payroll Coordination

• Oversee timesheet collection and payroll-related submissions.
• Coordinate payroll adjustments, claims, invoices, and salary discrepancy resolutions.
• Work closely with Pay & Bill and client stakeholders to ensure payroll accuracy.

Offboarding & Contract Management

• Manage resignations, conversions, contract renewals, and abscondment cases.
• Support tax clearance processes for local and foreign associates.
• Coordinate offboarding documentation and system updates.

Client Management

• Act as the key HR contact for client enquiries and escalations.
• Support renewals, purchase orders, audits, and contract administration.
• Ensure service delivery standards and response timelines are met.

Requirements

• Bachelor's Degree in Human Resources, Business Administration, or related field.
• Minimum 5 years of HR Operations / HR Shared Services experience.
• Strong knowledge of Employment Act, labour laws, payroll processes, and employee relations.
• Experience handling disciplinary matters and HR compliance.
• Excellent stakeholder management, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented, proactive, and service-driven mindset.

Preferred Skills

• HR Operations & Employee Lifecycle Management
• Employee Relations & Industrial Relations
• Payroll & Timesheet Administration
• Process Improvement & Compliance
• Strong Communication & Organizational Skills