HR Content Governance Senior Specialist

Merck Gruppe - MSD Sharp & Dohme; Petaling Jaya; Hybrid; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Merck Gruppe - MSD Sharp & Dohme is seeking an HR Knowledge Content Lead to drive AI-enabled knowledge in the APJC region. You will govern content strategy, taxonomy, and lifecycle to ensure accuracy, discoverability, and global consistency across HR domains.

Collaborating with AI, HR Solutions, Compliance, and regional teams, you will enable structured writing, translation compliance, and AI-ready content for digital assistants and self-service experiences.

Qualifications

• Experience in AI-enabled HR content strategy and governance.
• Ability to define content standards, taxonomy, metadata, and lifecycle management.
• Experience delivering content optimized for AI consumption and multilingual rollout.

Responsibilities

• Own HR knowledge content strategy for APJC and AI-enabled service delivery.
• Define and enforce content governance frameworks with ownership and approvals.
• Collaborate with AI, digital HR, and platform teams to improve AI response accuracy.
• Coordinate translation and localization for global rollout of HR knowledge.

Skills

Content Analysis

Content Curation

Content Development

Content Management

Data Quality Management

Change Management

Collaboration Tools

Learning and Development (L&D)

Knowledge Management

Knowledge Management Systems

Localization for Brazil

AI-First Content Design

Tools

ServiceNow Knowledge

Ask HR

Job description

Location Petaling Jaya, Selangor, Malaysia Job Type Full time

Job Description

Responsible for building, governing, and continuously optimizing HR knowledge content to power AI‑enabled HR service delivery aligned to global strategy. This role ensures HR knowledge content within the APJC (Asia-Pacific/Japan/China) region is accurate, discoverable, globally consistent, and optimized for AI consumption, enabling digital assistants, agents, and self‑service platforms to deliver high‑quality employee experiences as part of global knowledge lifecycle management.

Key Responsibilities

• Own and evolve the HR knowledge content strategy aligned to AI‑enabled HR service delivery and enterprise governance standards with a focus on content within the APJC region.
• Define and enforce content governance frameworks, including roles, ownership, review cycles, approvals, and retirement processes.
• Establish clear standards for content structure, taxonomy, metadata, and lifecycle management to ensure consistency across regions and HR domains.
• Ensure HR knowledge content is structured, simplified, and optimized for AI consumption, including conversational AI, digital assistants, and agentic workflows.
• Partner with AI, digital HR, and platform teams to improve AI response accuracy, relevance, and confidence through content optimization.
• Support the translation of complex policies and processes into plain‑language, employee‑centric content that AI can reliably interpret and surface.

Content Quality & Compliance

• Participate in global content audits and assessments using defined quality and AI‑readiness frameworks (e.g., clarity, accuracy, structure, metadata completeness).
• Identify duplication, gaps, and outdated content; drive consolidation and remediation efforts across HR knowledge repositories.
• Establish content health metrics and scorecards to measure effectiveness, usage, user satisfaction and AI performance impacts.
• Partner with HR Enterprise Services, HR Solutions, Compliance, Regional HR Service Delivery teams as well as cross‑functionally (IT & Finance) to ensure globally consistent yet locally relevant knowledge content where applicable.
• Enable and coach distributed content owners and SMEs on AI‑first content design principles, templates, and standards.
• Act as the central point of coordination for translation compliance, localization, and global rollout/governance of HR knowledge updates.
• Serve as the knowledge content Lead for the APJC region working with HR knowledge platform owners for related systems (e.g., ServiceNow Knowledge, Ask HR).
• Collaborate with platform owners & HR Solutions to align content design with system capabilities and AI roadmaps.
• Support pilots and launches of new AI‑driven HR experiences by ensuring content readiness and sustainability.
• AI‑first content design and structured writing aligned to established standards
• Knowledge governance and lifecycle management
• Global stakeholder management and ability to influence decision making
• Analytical mindset with focus on measured content performance and data‑driven decision making & outcomes
• Change management and enablement oversight
• Continuous improvement mindset with a proactive approach to solutioning
• Strong attention to detail with enterprise‑level rigor

Additional location(s) Compensation Information:

Required Skills

Application Integrations, Application Integrations, Change Management, Collaboration, Collaboration Tools, Content Analysis, Content Curation, Content Development, Content Management, Content Marketing, Data Quality Management, eLearning Solutions, Employee Compensation and Benefits, HR Automation, Human Resource Information Systems (HRIS), Human Resource Management, Human Resources Analytics, Knowledge Management, Knowledge Management Systems, Learning and Development (L&D), Localization for Brazil, Payroll Operations, Payroll Processing, Platform Design, Platform Management {+ 8 more}

Job Description

Responsible for building, governing, and continuously optimizing HR knowledge content to power AI‑enabled HR service delivery aligned to global strategy. This role ensures HR knowledge content within the APJC (Asia‑Pacific/Japan/China) region is accurate, discoverable, globally consistent, and optimized for AI consumption, enabling digital assistants, agents, and self‑service platforms to deliver high‑quality employee experiences as part of global knowledge lifecycle management.

HR Knowledge Strategy & Governance

• Own and evolve the HR knowledge content strategy aligned to AI‑enabled HR service delivery and enterprise governance standards with a focus on content within the APJC region.
• Define and enforce content governance frameworks, including roles, ownership, review cycles, approvals, and retirement processes.
• Establish clear standards for content structure, taxonomy, metadata, and lifecycle management to ensure consistency across regions and HR domains.

AI‑Ready Content Enablement

• Ensure HR knowledge content is structured, simplified, and optimized for AI consumption, including conversational AI, digital assistants, and agentic workflows.
• Partner with AI, digital HR, and platform teams to improve AI response accuracy, relevance, and confidence through content optimization.
• Support the translation of complex policies and processes into plain‑language, employee‑centric content that AI can reliably interpret and surface.

Content Quality & Compliance

• Participate in global content audits and assessments using defined quality and AI‑readiness frameworks (e.g., clarity, accuracy, structure, metadata completeness).
• Identify duplication, gaps, and outdated content; drive consolidation and remediation efforts across HR knowledge repositories.
• Establish content health metrics and scorecards to measure effectiveness, usage, user satisfaction and AI performance impacts.

Collaboration & Enablement

• Partner with HR Enterprise Services, HR Solutions, Compliance, Regional HR Service Delivery teams as well as cross‑functionally (IT & Finance) to ensure globally consistent yet locally relevant knowledge content where applicable.
• Enable and coach distributed content owners and SMEs on AI‑first content design principles, templates, and standards.
• Act as the central point of coordination for translation compliance, localization, and global rollout/governance of HR knowledge updates.
• Serve as the knowledge content Lead for the APJC region working with HR knowledge platform owners for related systems (e.g., ServiceNow Knowledge, Ask HR).
• Collaborate with platform owners & HR Solutions to align content design with system capabilities and AI roadmaps.

Technology & Platform Alignment

• Serve as the knowledge content Lead for the APJC region working with HR knowledge platform owners for related systems (e.g., ServiceNow Knowledge, Ask HR).
• Collaborate with platform owners & HR Solutions to align content design with system capabilities and AI roadmaps.
• Support pilots and launches of new AI‑driven HR experiences by ensuring content readiness and sustainability.

Key Skills & Competencies

• AI‑first content design and structured writing aligned to established standards
• Knowledge governance and lifecycle management
• Global stakeholder management and ability to influence decision making
• Analytical mindset with focus on measured content performance and data‑driven decision making & outcomes
• Change management and enablement oversight
• Continuous improvement mindset with a proactive approach to solutioning
• Strong attention to detail with enterprise‑level rigor

Additional location(s) Compensation Information:

Required Skills

Application Integrations, Application Integrations, Change Management, Collaboration, Collaboration Tools, Content Analysis, Content Curation, Content Development, Content Management, Content Marketing, Data Quality Management, eLearning Solutions, Employee Compensation and Benefits, HR Automation, Human Resource Information Systems (HRIS), Human Resource Management, Human Resources Analytics, Knowledge Management, Knowledge Management Systems, Learning and Development (L&D), Localization for Brazil, Payroll Operations, Payroll Processing, Platform Design, Platform Management {+ 8 more}

Preferred Skills

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Hybrid

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

11/30/2026

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID

R422909