HR Content Governance Senior Specialist

MSD; Selangor; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

MSD Malaysia is seeking a senior specialist to build and govern HR knowledge content optimized for AI-enabled service delivery across the APJC region. You will drive content strategy, governance, and lifecycle management to ensure accurate, globally consistent, and easily discoverable knowledge for digital assistants and self‑service platforms.

This hybrid role focuses on translating policies into plain language content and collaborating with AI, HR Solutions, and Compliance teams to improve AI

Qualifications

• AI‑first content design and structured writing to established standards.
• Knowledge governance and lifecycle management practices.
• Global stakeholder management with influence abilities.
• Analytical, data‑driven decision making for content performance.
• Change management and enablement oversight.

Responsibilities

• Own and evolve the HR knowledge content strategy for AI‑enabled HR service delivery.
• Define and enforce content governance frameworks (ownership, review cycles, approvals).
• Establish standards for content structure, taxonomy, metadata, and lifecycle management.
• Ensure HR knowledge content is structured and optimized for AI consumption and surfaceability.
• Partner with AI, digital HR, and platform teams to improve AI response accuracy and relevance.
• Translate complex policies into plain‑language, employee‑centric content for AI systems.

Skills

AI‑first content design

Content governance

Global stakeholder mgmt

Analytical mindset

Change management

Continuous improvement

Attention to detail

Tools

ServiceNow Knowledge

Ask HR

Job description

Responsible for building, governing, and continuously optimizing HR knowledge content to power AI‑enabled HR service delivery aligned to global strategy. This role ensures HR knowledge content within the APJC (Asia-Pacific/Japan/China) region is accurate, discoverable, globally consistent, and optimized for AI consumption, enabling digital assistants, agents, and self‑service platforms to deliver high‑quality employee experiences as part of global knowledge lifecycle management.

Key Responsibilities

• Own and evolve the HR knowledge content strategy aligned to AI‑enabled HR service delivery and enterprise governance standards with a focus on content within the APJC region.
• Define and enforce content governance frameworks, including roles, ownership, review cycles, approvals, and retirement processes.
• Establish clear standards for content structure, taxonomy, metadata, and lifecycle management to ensure consistency across regions and HR domains.
• Ensure HR knowledge content is structured, simplified, and optimized for AI consumption, including conversational AI, digital assistants, and agentic workflows.
• Partner with AI, digital HR, and platform teams to improve AI response accuracy, relevance, and confidence through content optimization.
• Support the translation of complex policies and processes into plain‑language, employee‑centric content that AI can reliably interpret and surface.

Content Quality & Compliance

• Participate in global content audits and assessments using defined quality and AI‑readiness frameworks (e.g., clarity, accuracy, structure, metadata completeness).
• Identify duplication, gaps, and outdated content; drive consolidation and remediation efforts across HR knowledge repositories.
• Establish content health metrics and scorecards to measure effectiveness, usage, user satisfaction and AI performance impacts.
• Partner with HR Enterprise Services, HR Solutions, Compliance, Regional HR Service Delivery teams as well as cross‑functionally (IT & Finance) to ensure globally consistent yet locally relevant knowledge content where applicable.
• Enable and coach distributed content owners and SMEs on AI‑first content design principles, templates, and standards.
• Act as the central point of coordination for translation compliance, localization, and global rollout/governance of HR knowledge updates.
• Serve as the knowledge content Lead for the APJC region working with HR knowledge platform owners for related systems (e.g., ServiceNow Knowledge, Ask HR).
• Collaborate with platform owners & HR Solutions to align content design with system capabilities and AI roadmaps.
• Support pilots and launches of new AI‑driven HR experiences by ensuring content readiness and sustainability.
• AI‑first content design and structured writing aligned to established standards
• Knowledge governance and lifecycle management
• Global stakeholder management and ability to influence decision making
• Analytical mindset with focus on measured content performance and data‑driven decision making & outcomes
• Change management and enablement oversight
• Continuous improvement mindset with a proactive approach to solutioning
• Strong attention to detail with enterprise‑level rigor

Key Skills & Competencies

• AI‑first content design and structured writing aligned to established standards
• Knowledge governance and lifecycle management
• Global stakeholder management and ability to influence decision making
• Analytical mindset with focus on measured content performance and data‑driven decision making & outcomes
• Change management and enablement oversight
• Continuous improvement mindset with a proactive approach to solutioning
• Strong attention to detail with enterprise‑level rigor

Required Skills: Application Integrations, Application Integrations, Change Management, Collaboration, Collaboration Tools, Content Analysis, Content Curation, Content Development, Content Management, Content Marketing, Data Quality Management, eLearning Solutions, Employee Compensation and Benefits, HR Automation, Human Resource Information Systems (HRIS), Human Resource Management, Human Resources Analytics, Knowledge Management, Knowledge Management Systems, Learning and Development (L&D), Localization for Brazil, Payroll Operations, Payroll Processing, Platform Design, Platform Management {+ 8 more}

Preferred Skills: Current Employees apply HERE

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre‑existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Flexible Work Arrangements:

Hybrid

Job Posting End Date:

11/30/2026

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:

R422909

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Pharmaceuticals, Biotechnology & Medical Devices 101-1,000 employees

At MSD, our focus on developing novel medicines and vaccines that address unmet medical needs distinguishes us as one of the world’s leading research-driven pharmaceutical companies. Join us and experience our culture first-hand; one of strong ethics and integrity, diversified experiences and a resounding passion for improving human health. As part of our global team, you’ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

History

Today's MSD is a global healthcare leader working to help the world be well. MSD is a tradename of Merck & Co., Inc., with headquarters in Whitehouse Station, N.J., U.S.A. Through our prescription medicines, vaccines, biologic therapies, and consumer care and animal health products, we work with customers and operate in more than 140 countries to deliver innovative health solutions. We also demonstrate our commitment to increasing access to healthcare through far-reaching policies, programs and partnerships.

We made our first steps towards meeting the needs of patients in Malaysia almost 45 years ago, in 1965. Today, Malaysia is one of 13 subsidiaries within the MSD Asia Pacific region. For more information, visit www.msd-malaysia.com

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