HR Content Governance Senior Specialist

MSD; Petaling Jaya; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work arrangements

Job summary

MSD is seeking an experienced HR Knowledge Content Lead to govern and optimize knowledge assets across the APJC region. You will shape AI-ready content, collaborate with AI, digital HR, and platform teams, and drive global governance to ensure accurate, consistent, and easily discoverable information for employee experiences.

You will coach SMEs and content owners, lead localization efforts where applicable, and contribute to the global knowledge lifecycle management.

Qualifications

• Experience in designing AI-ready HR knowledge content.
• Proven ability to govern content across regions and domains.
• Ability to influence global stakeholders and drive decisions.
• Data-driven approach to improving content performance and outcomes.

Responsibilities

• Define and evolve HR knowledge content strategy for APJC aligned to AI-enabled service delivery.
• Establish content governance frameworks with ownership, reviews, and retirement processes.
• Set standards for content structure, taxonomy, metadata, and lifecycle management.
• Ensure content is structured and optimized for AI consumption including conversational AI and agents.
• Collaborate with AI, digital HR, and platform teams to improve AI response accuracy.
• Translate complex policies into plain-language, employee-centric content.
• Participate in global content audits and drive consolidation of duplicates.
• Establish content health metrics and scorecards to measure impact.

Skills

AI-first content design

Knowledge governance

Global stakeholder management

Analytical mindset

Change management

Content lifecycle management

Tools

ServiceNow Knowledge

Ask HR

Job description

Job Description

Responsible for building, governing, and continuously optimizing HR knowledge content to power AI‑enabled HR service delivery aligned to global strategy. This role ensures HR knowledge content within the APJC (Asia-Pacific/Japan/China) region is accurate, discoverable, globally consistent, and optimized for AI consumption, enabling digital assistants, agents, and self‑service platforms to deliver high‑quality employee experiences as part of global knowledge lifecycle management.

Key Responsibilities

• HR Knowledge Strategy & Governance Own and evolve the HR knowledge content strategy aligned to AI‑enabled HR service delivery and enterprise governance standards with a focus on content within the APJC region.
• Define and enforce content governance frameworks, including roles, ownership, review cycles, approvals, and retirement processes.
• Establish clear standards for content structure, taxonomy, metadata, and lifecycle management to ensure consistency across regions and HR domains.
• AI‑Ready Content Enablement Ensure HR knowledge content is structured, simplified, and optimized for AI consumption, including conversational AI, digital assistants, and agentic workflows.
• Partner with AI, digital HR, and platform teams to improve AI response accuracy, relevance, and confidence through content optimization.
• Support the translation of complex policies and processes into plain‑language, employee‑centric content that AI can reliably interpret and surface.
• Content Quality & Compliance Participate in global content audits and assessments using defined quality and AI‑readiness frameworks (e.g., clarity, accuracy, structure, metadata completeness).
• Identify duplication, gaps, and outdated content; drive consolidation and remediation efforts across HR knowledge repositories.
• Establish content health metrics and scorecards to measure effectiveness, usage, user satisfaction and AI performance impacts.
• Collaboration & Enablement Partner with HR Enterprise Services, HR Solutions, Compliance, Regional HR Service Delivery teams as well as cross‑functionally (IT & Finance) to ensure globally consistent yet locally relevant knowledge content where applicable.
• Enable and coach distributed content owners and SMEs on AI‑first content design principles, templates, and standards.
• Act as the central point of coordination for translation compliance, localization, and global rollout/governance of HR knowledge updates.
• Technology & Platform Alignment Serve as the knowledge content Lead for the APJC region working with HR knowledge platform owners for related systems (e.g., ServiceNow Knowledge, Ask HR).
• Collaborate with platform owners & HR Solutions to align content design with system capabilities and AI roadmaps.
• Support pilots and launches of new AI‑driven HR experiences by ensuring content readiness and sustainability.

Key Skills & Competencies

• AI‑first content design and structured writing aligned to established standards
• Knowledge governance and lifecycle management
• Global stakeholder management and ability to influence decision making
• Analytical mindset with focus on measured content performance and data‑driven decision making & outcomes
• Change management and enablement oversight
• Continuous improvement mindset with a proactive approach to solutioning
• Strong attention to detail with enterprise‑level rigor

Required Skills

• Application Integrations
• Application Integrations
• Change Management
• Collaboration
• Collaboration Tools
• Content Analysis
• Content Curation
• Content Development
• Content Management
• Content Marketing
• Data Quality Management
• eLearning Solutions
• Employee Compensation and Benefits
• HR Automation
• Human Resource Information Systems (HRIS)
• Human Resource Management
• Human Resources Analytics
• Knowledge Management
• Knowledge Management Systems
• Learning and Development (L&D)
• Localization for Brazil
• Payroll Operations
• Payroll Processing
• Platform Design
• Platform Management
• {+ 8 more}

Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s):

Job Posting End Date: 11/30/2026

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.