Assistant Housekeeper

Accor; Sepang; On-site; MYR 33,480 - 58,032; Full time

Job summary

Accor Malaysia Sepang is seeking a Housekeeping Supervisor to lead and coordinate room attendants and linen porters, ensuring clean, orderly and inviting areas for guests. Under the guidance of the Executive Housekeeper, you will assign tasks, monitor room status, and uphold health and safety standards while driving guest satisfaction.

Fluency in English is required; additional languages are a plus. The role requires 3-5 years of relevant experience and strong interpersonal skills to work with a

Qualifications

• Minimum 3-5 years of relevant industry experience.
• Fluency in English. Additional language is an advantage.
• High level of confidence and strong interpersonal skills to handle all levels of communication with colleagues and guests.
• Adaptable to multicultural guest needs and work seamlessly with colleagues from diverse cultures.

Responsibilities

• Supervise the allocation of work assignments to Room Attendants to ensure maximum coverage.
• Assign special duties to Room Attendants and House Porters on assigned floors.
• Check the computer system throughout the day for an update of room status.
• Check and return an allocated number of guest rooms to the standard required by the Hotel.
• Reports and log any maintenance defects found in the rooms and assigned areas; liaise with Maintenance and Reception regarding all out of order rooms.
• Check on a daily basis the arrivals, departures and VIP lists.
• Assist in monitoring and controlling housekeeping procedures, including lost property, key control, security and emergency procedures, Health and Safety for employees and guests to ensure optimum guest satisfaction, sales maximization and profitability.
• Handle guest requests, queries and complaints with immediate action and thorough follow‑up and refer when necessary.
• Carry out any projects and assignments as directed by Executive Housekeeper.

Skills

Staff supervision

Communication

Multicultural teamwork

English fluency

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Under the guidance of the Executive Housekeeper or any other authorized by the management, to be responsible for assigning and supervising the activities of the room attendants and linen porters to ensure clean, orderly, attractive and well‑maintained assigned areas.

Responsibilities

• Supervise the allocation of work assignments to Room Attendants to ensure maximum coverage.
• Assign special duties to Room Attendants and House Porters on assigned floors.
• Check the computer system throughout the day for an update of room status.
• Check and return an allocated number of guest rooms to the standard required by the Hotel.
• Reports and log any maintenance defects found in the rooms and assigned areas; liaise with Maintenance and Reception regarding all out of order rooms.
• Check on a daily basis the arrivals, departures and VIP lists.
• Assist in monitoring and controlling housekeeping procedures, including lost property, key control, security and emergency procedures, Health and Safety for employees and guests to ensure optimum guest satisfaction, sales maximization and profitability.
• Handle guest requests, queries and complaints with immediate action and thorough follow‑up and refer when necessary.
• Carry out any projects and assignments as directed by Executive Housekeeper.

Qualifications

• Minimum 3-5 years of relevant industry experience.
• Fluency in English. Additional language is an advantage.
• High level of confidence and strong interpersonal skills to handle all levels of communication with colleagues and guests.
• Adaptable to multicultural guest needs and work seamlessly with colleagues from diverse cultures.