Housekeeping Communications & Operations Coordinator

Shangri-La Hotel Kuala Lumpur; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Shangri-La Hotel Kuala Lumpur is seeking a conscientious Housekeeping Coordinator to manage incoming calls, maintain records, and ensure timely follow-up on guest and operational requests. The role requires strong communication, organization, and the ability to work shifts.

You will support Service Managers and the Executive Housekeeper, handle guest complaints, and ensure accurate documentation within the housekeeping department.

Qualifications

• Presentable and articulate personality.
• Good oral and written communication in English.
• Knowledge of the local language.
• Completed at least 12 years of formal education.
• Minimum 1 to 2 years of housekeeping experience.
• Pleasant personality with good interpersonal skills.
• Able to work independently.
• Able to take ownership and initiative.
• Able to work shifts.
• Basic computer knowledge.

Responsibilities

• Coordinate all calls in the Housekeeping Department and ensure proper recording and follow-up.
• Maintain knowledge of Housekeeping Order Taker operations and responsibilities.
• Keep Service Managers and Executive Housekeeper informed of any extraordinary or emergency situations.
• Communicate guest complaints and problems to Service Managers or Executive Housekeeper.
• Redirect guest requests to the appropriate Service Associates, Service Leaders, or Service Managers.
• Monitor and follow up on the completion of all guest and operational requests.
• Record all follow-up actions in the telephone log book.
• Maintain accurate and complete records of housekeeping documentation.
• Update and maintain telephone log books.
• Maintain lost and found records.
• Monitor and record key, pager, and DECT phone distribution.
• Maintain master key sign-out and return records.
• Record guest sewing requests.
• Prepare and maintain daily room discrepancy reports.
• File all documentation in an organized and systematic manner.
• Record incoming and outgoing goods for the housekeeping office and storerooms.
• Conduct inventory checks accurately and in a timely manner according to established guidelines.

Skills

Presentable personality

Interpersonal skills

Oral and written English

Local language knowledge

Independent worker

Ownership & initiative

Shift readiness

Basic computer knowledge

Education

12 years of formal education

Tools

Basic computer software

Job description

Shangri-La Hotel Kuala Lumpur is seeking a conscientious Housekeeping Coordinator to manage incoming calls, maintain records, and ensure timely follow-up on guest and operational requests. The role requires strong communication, organization, and the ability to work shifts.

You will support Service Managers and the Executive Housekeeper, handle guest complaints, and ensure accurate documentation within the housekeeping department.