Hotel Sales & Guest Loyalty Specialist

Renaissance Hotels; Johor Bahru; On-site; MYR 48,000 - 72,000; Full time

Job summary

Renaissance Hotels in Johor Bahru invites applications for a non-management, full-time Sales & Marketing role focused on guest service excellence. You will handle reservations, resolve guest requests, and promote the brand while maximizing revenue through sales techniques and upselling.

A high school diploma or GED and at least 2 years of related work experience are preferred. You will work with a professional team in a welcoming hotel environment, supporting operations and upholding Marriott

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Resolve guest calls, requests or problems and communicate clearly.
• Use sales techniques that maximize revenue while maintaining guest loyalty.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Assist management in training and motivating employees; serve as a role model.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.

Education

High school diploma or GED

Job description

Renaissance Hotels in Johor Bahru invites applications for a non-management, full-time Sales & Marketing role focused on guest service excellence. You will handle reservations, resolve guest requests, and promote the brand while maximizing revenue through sales techniques and upselling.

A high school diploma or GED and at least 2 years of related work experience are preferred. You will work with a professional team in a welcoming hotel environment, supporting operations and upholding Marriott