Hotel Sales Coordinatoor

Hotel De'La Ferns; Tanah Rata; On-site; MYR 40,000 - 60,000; Full time

Job summary

Hotel De'La Ferns in Cameron Highlands is seeking a proactive Hotel Sales Coordinator to grow revenue and deliver memorable guest experiences. You will develop relationships with travel agencies, corporates, and wedding planners, managing enquiries, quotations, and contracts while coordinating with F&B, events, and operations.

You will oversee reservation management, site visits, and sales trips, using SiteMinder/IDB PMS, and collaborate closely with front office and support teams to ensure

Qualifications

• Proven sales experience, preferably in hospitality.
• Strong negotiation and communication skills.
• Proficiency in hotel management software and Microsoft Office.
• Analytical mindset with ability to interpret data.
• Driver's license and willingness to travel for sales trips.

Responsibilities

• Proactive sales: Identify and cultivate relationships with travel agencies, corporate partners, and event planners.
• Handle enquiries: Respond promptly; prepare quotations, proposals, and contracts.
• Wedding sales: Convert enquiries; coordinate with couples and planners for packages and site visits.
• Reservation management: Manage room reservations, group bookings, and packages; optimize occupancy.
• Client relationship management: Build and maintain strong relationships with existing clients; ensure guest satisfaction.
• Sales trips: Plan and execute sales trips to target markets and events.
• Collaborative approach: Work with front office, housekeeping, and other departments to ensure seamless guest experiences.
• Reporting and analysis: Generate reports on sales performance and revenue trends.
• Event coordination: Assist in planning and coordinating conferences and group bookings.

Skills

Negotiation skills

Communication skills

Hotel software proficiency

Microsoft Office Suite

Analytical mindset

Driving license

Tools

SiteMinder

IDB PMS

Job description

Hotel Sales Coordinator at Hotel De'La Ferns, Cameron Highlands

Are you the persuasive childhood friend who effortlessly convinced everyone to join your imaginative adventures? We're seeking a Hotel Sales Coordinator with a natural talent for turning ideas into captivating experiences, someone who thrives on creating unforgettable memories for our guests.

Company Overview:

Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined hospitality.

Key Responsibilities:

• Proactive Sales: Identify and cultivate relationships with potential clients, including travel agencies, corporate partners, and event planners. Develop and execute sales strategies and send to meet revenue targets.
• Enquiry Handling: Respond to sales enquiries promptly; prepare quotations, proposals, and contracts for travel agencies, government, and corporate clients.
• Wedding Sales: Convert wedding enquiries; work with couples and wedding planners on packages, site visits, and on-the-day execution, liaising with F&B, banquet, and operations to ensure flawless delivery.
• Reservation Management: Handle room reservations, including group bookings and special packages. Utilize hotel management software to manage rates, availability, and occupancy to optimize revenue. Have experienced in SiteMinder and IDB PMS is additional benefit.
• Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring their needs and expectations are met. Provide personalized service to enhance guest satisfaction and loyalty.
• Sales Trips: Plan and execute sales trips to target markets, attending industry events, trade shows, and conferences. Conduct presentations and meetings to showcase the hotel's offerings and secure new business.
• Collaborative Approach: Work closely with the front office team, housekeeping, and other departments to ensure seamless guest experiences. Coordinate with other sales team members to cross-promote hotel offerings.
• Reporting and Analysis: Generate reports on sales performance, revenue trends, and reservations. Analyze data to identify areas for improvement and implement strategies for growth.
• Event Coordination: Assist in planning and coordinating special events, conferences, and group bookings, ensuring all details are executed flawlessly.

Key Success Factors:

• Proven sales experience, preferably in the hospitality industry.
• Strong negotiation and communication skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Have driving license and able to drive long distance for sales trip

Join us at Hotel De'La Ferns and be a driving force in elevating our revenue and guest satisfaction to new heights.