Hotel Sales Coordinatoor

Hotel De'La Ferns; Brinchang; On-site; MYR 42,000 - 66,000; Full time

Job summary

Hotel De'La Ferns in Cameron Highlands is seeking a proactive Hotel Sales Coordinator to drive bookings, cultivate relationships with agencies, corporates, and planners, and coordinate wedding and group events. The role collaborates with F&B, banquet, and operations to ensure flawless delivery.

The candidate should have hotel sales experience, strong negotiation skills, and proficiency with hotel management software and MS Office. Willingness to travel for sales trips is a plus.

Qualifications

• Experience in sales within hospitality or hotel industry preferred.
• Strong negotiation and communication skills essential.
• Proficiency with hotel management software and MS Office required.
• Driving license and ability to travel for sales trips preferred.

Responsibilities

• Identify and cultivate relationships with potential clients, including travel agencies, corporate partners, and event planners.
• Respond to sales enquiries promptly; prepare quotations, proposals, and contracts for travel agencies, government, and corporate clients.
• Convert wedding enquiries; coordinate with couples and planners on packages, site visits, and event day execution.
• Manage reservations, rates, availability, and occupancy using hotel software; optimize revenue.
• Build and maintain relationships with existing clients to ensure guest satisfaction and loyalty.
• Plan and execute sales trips to target markets; attend industry events and present the hotel offerings.

Skills

Sales

Negotiation

Client relations

Communication

MS Office

Hotel software

Analysis

Driving license

Tools

SiteMinder

IDB PMS

Job description

Hotel Sales Coordinator at Hotel De'La Ferns, Cameron Highlands

Are you the persuasive childhood friend who effortlessly convinced everyone to join your imaginative adventures? We're seeking a Hotel Sales Coordinator with a natural talent for turning ideas into captivating experiences, someone who thrives on creating unforgettable memories for our guests.

Company Overview

Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined hospitality.

Key Responsibilities

Proactive Sales: Identify and cultivate relationships with potential clients, including travel agencies, corporate partners, and event planners. Develop and execute sales strategies and send to meet revenue targets.

Enquiry Handling: Respond to sales enquiries promptly; prepare quotations, proposals, and contracts for travel agencies, government, and corporate clients.

Wedding Sales: Convert wedding enquiries; work with couples and wedding planners on packages, site visits, and on-the-day execution, liaising with F&B, banquet, and operations to ensure flawless delivery.

Reservation Management: Handle room reservations, including group bookings and special packages. Utilize hotel management software to manage rates, availability, and occupancy to optimize revenue. Have experienced in SiteMinder and IDB PMS is additional benefit.

Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring their needs and expectations are met. Provide personalized service to enhance guest satisfaction and loyalty.

Sales Trips: Plan and execute sales trips to target markets, attending industry events, trade shows, and conferences. Conduct presentations and meetings to showcase the hotel's offerings and secure new business.

Collaborative Approach: Work closely with the front office team, housekeeping, and other departments to ensure seamless guest experiences. Coordinate with other sales team members to cross-promote hotel offerings.

Reporting and Analysis: Generate reports on sales performance, revenue trends, and reservations. Analyze data to identify areas for improvement and implement strategies for growth.

Event Coordination: Assist in planning and coordinating special events, conferences, and group bookings, ensuring all details are executed flawlessly.

Key Success Factors

To excel in this role, you should possess:

Proven sales experience, preferably in the hospitality industry.

Strong negotiation and communication skills.

Proficiency in hotel management software and Microsoft Office Suite.

Analytical mindset with the ability to interpret data and make informed decisions.

Have driving license and able to drive long distance for sales trip

Join us at Hotel De'La Ferns and be a driving force in elevating our revenue and guest satisfaction to new heights.