Hotel Receptionist

The Ascott Limited; Kuala Lumpur; On-site; MYR 32,000 - 52,000; Full time

Job summary

The Ascott Limited – Kuala Lumpur, Kuala Lumpur is seeking a Front Desk Associate / Guest Service Officer to deliver courteous reception, guest relations, and smooth front office operations in line with brand standards. You will be the first contact for guests, handle check-in and check-out, reservations, inquiries, and daily administrative tasks while maintaining a welcoming environment.

Diploma or degree in Hospitality or related field preferred; strong communication and interpersonal skills;

Qualifications

• Diploma or degree in Hospitality, Tourism, or related field.
• Prior front office or customer service experience is an advantage.
• Strong communication and interpersonal skills.

Responsibilities

• Manage front desk operations including check-in/check-out and cashiering.
• Provide courteous reception and guest relations to create a welcoming environment.
• Handle guest inquiries, reservations, and daily administrative tasks.
• Coordinate with other departments to fulfill guest requests and maintain records.

Skills

Communication skills

Interpersonal skills

Customer service

Microsoft Office

Education

Diploma or Degree in Hospitality/Tourism

Job description

The Ascott Limited – Kuala Lumpur, Kuala Lumpur

Front Desk Associate / Guest Service Officer

Position Summary

We are seeking a dedicated and service-oriented Front Desk Associate to deliver exceptional guest experiences. This role is responsible for providing courteous reception services, handling guest relations, and ensuring smooth front office operations in line with the company’s standards of professionalism and efficiency.

You will be the first point of contact for guests, playing a key role in creating a welcoming environment while managing daily front desk functions, guest requests, and administrative tasks.

Key Responsibilities

1. Daily Operations

• Manage front desk operations including check-in, check-out, and cashiering functions
• Prepare for guest arrivals and departures, ensuring all requirements are met
• Maintain accurate records in the system and update guest information promptly
• Handle reservations, walk-in enquiries, and conduct apartment showings
• Manage incoming mail, messages, and ensure timely delivery to guests
• Answer telephone calls professionally and assist with general enquiries
• Perform night audit and daily closing procedures when required
• Coordinate with security to monitor incoming guests
• Ensure cleanliness, safety, and organization of the front desk and lobby areas
• Report equipment faults and operational issues promptly

2. Guest Relations

• Welcome and assist guests upon arrival and departure
• Deliver personalized service, including welcome drinks and guest recognition
• Build positive relationships with guests and address concerns effectively
• Coordinate with other departments to fulfill guest requests
• Maintain strict confidentiality of guest information
• Participate in guest engagement activities and events

Requirements

• Diploma or Degree in Hospitality, Tourism, or related field preferred
• Prior experience in front office or customer service is an advantage
• Strong communication and interpersonal skills
• Proficient in Microsoft Office and basic computer systems
• Able to work shifts, including weekends and public holidays
• Professional appearance and positive attitude

Why Join Us?

• Be part of a reputable hospitality brand
• Gain valuable experience in guest relations and front office operations
• Career growth and development opportunities
• Supportive and dynamic working environment