Hotel Operation Assistant

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 31,000 - 47,000; Full time

Benefits offered by this job

Staff facilities

Training programmes

Job summary

Jobstreet Malaysia is seeking a Hotel Operation Assistant to join our team in Kuala Lumpur City Centre. This full-time role focuses on front office and guest services, ensuring smooth daily operations and exceptional guest experiences.

You will assist with check-ins/check-outs, coordinating housekeeping and other departments, handling guest inquiries, and supporting admin tasks to maintain high standards of service.

Qualifications

• Proven experience in hotel operations, front office, or guest services roles.
• Strong communication and interpersonal skills with a passion for delivering excellent customer service.
• Ability to multitask effectively in a fast-paced environment.
• Proficiency in hotel management systems and general computer applications.
• Excellent organisational and problem-solving abilities.
• Attention to detail and accuracy in record-keeping.

Responsibilities

• Assist with front desk operations, including check-ins/check-outs and guest inquiries.
• Coordinate housekeeping, maintenance and other hotel departments for efficient service.
• Respond to guest requests and resolve issues promptly and professionally.
• Maintain accurate records of guest information and operational activities.
• Assist with room allocation and managing room availability status.
• Support the organisation of hotel events and special services for guests.
• Handle administrative tasks related to guest services and operations.
• Ensure compliance with hotel policies, procedures, and health/safety regulations.

Job description

We are seeking a Hotel Operation Assistant to join our team in Kuala Lumpur City Centre. This is a full-time position that plays a vital role in ensuring smooth daily operations and delivering exceptional guest experiences. As a Hotel Operation Assistant, you will be at the heart of our front office and guest services, supporting the seamless functioning of our hotel operations and contributing directly to guest satisfaction and operational excellence.

What you'll be doing

• Assisting with front desk operations, including check-ins, check-outs, and guest inquiries
• Supporting the coordination of housekeeping, maintenance, and other hotel departments to ensure efficient service delivery
• Responding to guest requests and resolving issues promptly and professionally
• Maintaining accurate records and documentation of guest information and operational activities
• Assisting with room allocation and managing the availability status of rooms
• Supporting the organisation of hotel events and special services for guests
• Helping with administrative tasks related to guest services and operations
• Ensuring compliance with hotel policies, procedures, and health and safety regulations
• Contributing to a welcoming and organised environment for both guests and staff

What we're looking for

• Proven experience in hotel operations, front office, or guest services roles
• Strong communication and interpersonal skills with a genuine passion for delivering excellent customer service
• Ability to multitask effectively and manage time efficiently in a fast-paced environment
• Proficiency in hotel management systems and general computer applications
• Excellent organisational and problem-solving abilities
• Attention to detail and accuracy in record-keeping and documentation
• Flexibility to work various shifts, including evenings, weekends, and public holidays as required
• A positive attitude and willingness to support team members
• Fluency in English; additional language skills are advantageous

What we offer

We provide competitive remuneration, professional development opportunities, and a supportive work environment where your contributions are valued. We are committed to fostering a culture of excellence and teamwork, and we encourage our staff to grow within the organisation. Benefits include access to staff facilities, training programmes to enhance your skills, and the satisfaction of working in a fast-paced, guest-focused industry.

About us

We are a hospitality company committed to delivering outstanding guest experiences and maintaining the highest standards of service excellence. Located in the vibrant Kuala Lumpur City Centre, we pride ourselves on our professional team, attention to detail, and dedication to creating welcoming environments for our guests. Our mission is to provide exceptional hospitality services whilst fostering a positive workplace culture where our team members can thrive and develop their careers.