Hotel Operations & Guest Experience Lead

Lotus Desaru Beach Resort & Spa Sdn. Bhd; Bandar Penawar; On-site; MYR 56,000 - 84,000; Full time

Job summary

Lotus Desaru Beach Resort & Spa Sdn. Bhd in Johor is seeking a Hotel Front Office Supervisor to oversee daily operations across Front Office, Housekeeping, and F&B, ensuring smooth service delivery and adherence to brand standards.

You will lead and coach staff, handle guest inquiries and service recovery, perform regular property walkthroughs, and coordinate with department heads to resolve issues promptly, all while maintaining a guest-centric experience.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 3 years in front office ops, with 1 year in supervisory role.
• Proficient with Opera or similar PMS and MS Office.

Responsibilities

• Supervise daily activities across departments such as Front Office, Housekeeping, and F&B to ensure smooth operations.
• Conduct regular property walkthroughs to maintain cleanliness, safety, and service standards.
• Address and resolve operational challenges promptly, coordinating with relevant department heads.
• Act as the primary contact for guest inquiries, complaints, and special requests, ensuring timely resolutions.

Skills

Leadership

Communication

Problem-solving

Customer Service

Education

Diploma/Degree in Hospitality Management

Tools

Opera PMS

MS Office

Front Office Systems

Job description

Lotus Desaru Beach Resort & Spa Sdn. Bhd in Johor is seeking a Hotel Front Office Supervisor to oversee daily operations across Front Office, Housekeeping, and F&B, ensuring smooth service delivery and adherence to brand standards.

You will lead and coach staff, handle guest inquiries and service recovery, perform regular property walkthroughs, and coordinate with department heads to resolve issues promptly, all while maintaining a guest-centric experience.