VIP & Guest Services Front Desk Lead

Hotel Granada Johor Bahru; Johor Bahru; On-site; MYR 47,000 - 73,000; Full time

Job summary

Hotel Granada Johor Bahru seeks a Front Office Supervisor to ensure smooth and efficient front desk operations. You will assist the Duty Manager in their absence and guide front desk staff in delivering courteous guest service.

You will oversee check-ins/outs, payments, and VIP handling, coordinate with housekeeping, and strive to maximize guest satisfaction and department performance.

Qualifications

• Experience in front office supervision or hotel reception preferred.
• Ability to handle guest requests courteously and efficiently.
• Proven track record in managing reservations, check-ins and check-outs.

Responsibilities

• Supervise front office operations to ensure smooth daily workflow.
• Assist Duty Manager and AFOM/FOM in their absence.
• Train and guide new staff and trainees with buddy system.
• Handle guest requests with courteous, efficient service.
• Manage check-in/check-out, reservations, and payment processing.
• Coordinate with housekeeping on room readiness and discrepancies.
• Monitor occupancy and ADR to maximize revenue.
• Maintain logs and report issues to management.

Skills

Front office supervision

Guest relations

Cash handling

Communication skills

Team leadership

Problem solving

Job description

Hotel Granada Johor Bahru seeks a Front Office Supervisor to ensure smooth and efficient front desk operations. You will assist the Duty Manager in their absence and guide front desk staff in delivering courteous guest service.

You will oversee check-ins/outs, payments, and VIP handling, coordinate with housekeeping, and strive to maximize guest satisfaction and department performance.