Hotel Front of House (Senior/Junior)

ABUNDANT HERITAGE SDN. BHD.; George Town; Sur place; MYR 27 900 - 42 408; Plein temps

Résumé du poste

Noordin Mews in Penang is seeking a Front of House team member to be the first friendly touchpoint, setting a warm tone from arrival and making guests feel at home.

You’ll welcome guests, handle check-ins and billing, manage guest records, and assist with day‑to‑day front desk operations while coordinating with the Hotel Manager to keep operations running smoothly and personally. Fluency in English and Chinese is preferred.

Qualifications

• Friendly, composed and attentive to guests.
• Ability to stay calm and organized under pressure.
• Willingness to engage with guests and provide excellent service.

Responsabilités

• Welcome guests with warmth and confidence, creating an immediate sense of comfort — like arriving at a friend’s home
• Manage check-ins, check-outs, billing, and guest records with care and accuracy
• Handle guest requests and day-to-day front desk operations with ease and composure
• Work closely with the Hotel Manager to keep daily operations running smoothly and consistently
• Be a trusted local guide — recommending dining, cultural spots, and experiences in Penang with confidence and relevance
• Communicate clearly across the team to ensure a seamless and consistent guest experience

Formation

Hospitality degree

Description du poste

We’re looking for a Front of House team member to join us at Noordin Mews — a thoughtfully restored heritage hotel known for its quiet hospitality and personalized service.

You’ll be the first point of contact for our guests, setting the tone from the moment they arrive. This role is about creating a stay that feels effortless — where guests feel taken care of, without it ever feeling overdone.

What You’ll Do

Welcome guests with warmth and confidence, creating an immediate sense of comfort — like arriving at a friend’s home

Manage check-ins, check-outs, billing, and guest records with care and accuracy

Handle guest requests and day-to-day front desk operations with ease and composure

Work closely with the Hotel Manager to keep daily operations running smoothly and consistently

Be a trusted local guide — recommending dining, cultural spots, and experiences in Penang with confidence and relevance

Communicate clearly across the team to ensure a seamless and consistent guest experience

What We’re Looking For

Friendly, composed, and genuinely attentive to people

Able to stay calm and organized, even when the pace picks up

Strong sense of responsibility — understands that small details shape the overall guest experience

Good communication skills in Chinese and English (additional languages are a plus)

A genuine interest in Penang’s culture, food, and heritage

Hospitality graduates with previous hospitality experience may be considered for a more senior role, but attitude and consistency matter most

Why Join Us

Noordin Mews is not a conventional hotel. It is a small, design-led property where service is personal, thoughtful, and consistent.

You’ll be part of a team that values:

A sense of ownership in daily work

If you enjoy creating meaningful guest experiences — not just processing check-ins — you’ll fit right in.