Hotel Front Desk Officer

Paradise Home Sdn Bhd; Petaling Jaya; On-site; MYR 20,000 - 33,000; Full time

Job summary

Paradise Home Sdn Bhd is seeking a friendly and professional Front Desk Associate to welcome guests at our Petaling Jaya property and manage check-in/check-out procedures.

You will handle reservations, answer inquiries, and coordinate with housekeeping, maintenance, and F&B to ensure a seamless guest experience while processing payments accurately.

Qualifications

• Welcomes and greets guests in a friendly, professional manner.
• Assists guests with check-in and check-out processes.
• Manages room reservations, cancellations and changes.
• Provides information on hotel facilities, services and local attractions.
• Handles guest inquiries via phone, email, and in person.
• Responds to guest requests and complaints professionally.
• Coordinates with housekeeping, maintenance, F&B and other departments.
• Processes payments and maintains accurate records.

Responsibilities

• Warmly welcomes guests and checks them in/out smoothly.
• Reserves handling, changes and cancellations as needed.
• Answers inquiries and assists with information requests.
• Directs guests to facilities and services around the hotel.
• Collaborates with other departments to fulfill guest needs.
• Maintains accurate billing and payment processing.

Skills

Customer service

Communication

Problem solving

Hospitality

Job description

• Welcome and greet guests in a friendly and professional manner.
• Handle guest check-in and check-out procedures.
• Manage room reservations, cancellations, and modifications.
• Provide information about hotel facilities, services, and local attractions.
• Answer telephone calls, emails, and guest inquiries.
• Handle guest requests, complaints, and concerns professionally.
• Coordinate with housekeeping, maintenance, food and beverage, and other departments.
• Process payments, ...