Hong Kong Cloud HRMS Support Specialist (Remote)

Info-Tech Systems Integrators (M) Sdn Bhd; Kuala Lumpur; Hybrid; MYR 48,000 - 60,000; Full time

Benefits offered by this job

Laptop Provided

Medical Benefit

Annual Leave

Job summary

Info-Tech Systems Integrators (M) Sdn Bhd is seeking a Software Support Specialist to assist the Hong Kong market. You will remotely support clients, troubleshoot software issues, and configure systems to ensure smooth operation.

Ideal candidates have a Diploma and 1–2 years in IT support or helpdesk, with fluency in Cantonese, Chinese and English (Traditional Chinese). Fresh graduates encouraged to apply, based in Kuala Lumpur with standard working hours.

Qualifications

• Diploma or equivalent in a relevant field.
• 1–2 years of IT Support / Helpdesk / Customer Service preferred.
• Fluent in Cantonese, Chinese and English (Traditional Chinese).

Responsibilities

• Be the first contact for Hong Kong clients handling remote support requests.
• Troubleshoot and resolve software issues via phone, email or ticketing system.
• Perform system configuration and data migration as needed.
• Remotely access customer workstations/servers for troubleshooting.
• Meet individual and team KPIs and participate in pre-implementation discussions.

Skills

Cantonese (Traditional Chinese)

English (Verbal & Written)

Team player

Independent

Education

Diploma

Job description

Info-Tech Systems Integrators (M) Sdn Bhd is seeking a Software Support Specialist to assist the Hong Kong market. You will remotely support clients, troubleshoot software issues, and configure systems to ensure smooth operation.

Ideal candidates have a Diploma and 1–2 years in IT support or helpdesk, with fluency in Cantonese, Chinese and English (Traditional Chinese). Fresh graduates encouraged to apply, based in Kuala Lumpur with standard working hours.