Help Desk & IT Support

HDM CAPITAL SDN BHD; Penang; On-site; MYR 42,000 - 54,000; Full time

Job summary

HDM CAPITAL SDN BHD is seeking an IT Helpdesk Support specialist to respond to internal users' IT issues and resolve them quickly. You will diagnose hardware and software problems, set up desktops, laptops, printers and peripherals, and perform routine maintenance.

You will document procedures, manage asset inventory, liaise with vendors, assist with new technology deployments, and provide after-hours support when needed.

Qualifications

• Diploma or degree in IT or equivalent required.
• Minimum 3 years of helpdesk experience.
• Strong problem-solving and communication skills.

Responsibilities

• Respond to helpdesk calls and emails from internal users and resolve IT issues promptly.
• Perform first-level diagnosis and troubleshooting for hardware and software issues.
• Set up desktops, laptops, printers and other IT peripherals.
• Conduct routine maintenance such as system updates and antivirus checks.
• Manage IT asset inventory, documentation and helpdesk records.
• Document procedures and create user guides.
• Assist with deployment of new technologies and upgrades.
• Liaise with external vendors for repairs or upgrades.
• Provide after-hours standby if required.

Skills

Helpdesk support

Windows troubleshooting

Troubleshooting

Documentation

Vendor liaison

Communication

Security basics

Networking basics

Travel willingness

Education

Diploma/Degree in IT

Tools

Microsoft Office

Job description

Respond to helpdesk calls and emails from internal users with IT related issues and resolve in an efficient and timely manner.

Key responsibilities

Perform first level diagnosis and troubleshooting for hardware and software issues

Perform initial setups of desktops, laptops, printers, and other IT peripherals

Perform routine maintenance tasks such as system maintenance, updates, and antivirus check

Manage IT asset inventory, documentation, and Helpdesk records

Document technical procedures and create user guides

Assist with the deployment of new technologies and upgrades

Liaise with external vendors for repairs or upgrades

Provide after office hours standby if deemed fit

About you

Diploma/Degree in IT or equivalent

3 years minimum experience in Helpdesk support role or related experience

Good problem solving and communication skills

High level of self-motivation and accountability

Strong foundation in Windows Desktop Operating System

Good knowledge of Microsoft Office, and common desktop applications

Knowledge in basic security and networking concepts

Understanding of Wi-Fi technologies is an added advantage

Willingness to learn and grow in an IT support environment

Ability to work independently with minimum supervision and as part of a team

Applicant must be willing to travel and possess own transport