Assistant Patient Experience & Care Operations

Columbia Hospital Malaysia; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Job summary

Columbia Asia Group is seeking a seasoned professional to support Customer Care Managers in hospitals across the group. The role focuses on ensuring customer needs are met and driving service improvements.

The ideal candidate holds a Bachelor’s degree in PR/marketing/BA or health care administration and brings at least 5 years of management experience in customer relations within hospital or hotel settings. This position is based in Malaysia and offers opportunities to impact patient journeys.

Qualifications

• Bachelor’s degree in PR/marketing/BA or health care administration.
• Minimum 5 years of management experience in customer relations in hospital/hotel.

Responsibilities

• Support Customer Care Managers to satisfy customer needs across the Columbia Asia Group.
• Maintain a monthly customer care dashboard and lead improvement activities for the patient journey.

Education

Bachelor’s degree in public relations/ marketing/ business administration, health care administration

Job description

Columbia Asia Group is seeking a seasoned professional to support Customer Care Managers in hospitals across the group. The role focuses on ensuring customer needs are met and driving service improvements.

The ideal candidate holds a Bachelor’s degree in PR/marketing/BA or health care administration and brings at least 5 years of management experience in customer relations within hospital or hotel settings. This position is based in Malaysia and offers opportunities to impact patient journeys.