Healthcare / Operations Executive

Life Care Diagnostic Medical Centre; Kuala Lumpur; On-site; MYR 40,000 - 54,000; Full time

Job summary

Life Care Diagnostic Medical Centre in Kuala Lumpur invites applications for a Customer Service & Patient Relations role. You will greet patients, answer queries, and coordinate check-ups in a fast-paced healthcare environment.

You will work with clinical and administrative teams to ensure smooth patient flow, protect privacy, and deliver clear information on procedures, billing, and services.

Qualifications

• Diploma or Bachelor's Degree in any field, preferably in a health-related discipline.
• Healthcare experience is an advantage.
• Strong customer service orientation and professional attitude.
• Excellent interpersonal and communication skills for patient and staff interactions.
• Good attention to detail in handling patient information and records.
• Proficient in office software and scheduling/record-keeping systems.
• Strong problem-solving skills to address complaints promptly.
• Ability to work effectively with multidisciplinary clinical and administrative teams.
• Maintain confidentiality, privacy, and patient dignity in a fast-paced environment.

Responsibilities

• Greet, welcome, and register patients and customers upon arrival.
• Build rapport with customers with personalized and attentive service.
• Handle inquiries via telephone, email, WhatsApp, Live Chat and other channels.
• Process service requests and take ownership from issue to resolution.
• Coordinate with nursing, imaging, laboratory, sales & marketing, pharmacy and clinics to ensure smooth patient flow.
• Explain packages, pricing, benefits, and services clearly to patients.
• Arrange and coordinate medical check-up appointments and processes.
• Prepare patients for procedures and provide aftercare instructions.
• Maintain patient privacy, confidentiality, and dignity at all times.
• Report incidents or safety concerns promptly.
• Ensure all necessary documents and reports are provided before discharge.

Skills

Customer service

Interpersonal skills

Attention to detail

Computer literacy

Problem solving

Teamwork

Discretion

Fast-paced environment

Education

Diploma/Bachelor's degree

Tools

Office software

Job description

Life Care Diagnostic Medical Centre - Kuala Lumpur, Kuala Lumpur

Key Responsibilities & Duties

Customer Service & Patient Relations

• Greet, welcome, and register patients and customers upon arrival, ensuring a warm and professional experience.
• Build rapport with customers by providing personalized and attentive service.
• Handle customer and patient inquiries professionally through telephone, email, WhatsApp, Live Chat, and other communication channels.
• Accurately process customer service requests and take ownership of service issues, complaints, and complex requests through to resolution.
• Collect and verify patient information to ensure accurate and complete records.
• Provide clear instructions regarding medical check-ups, medical tests, procedures, waiting areas, billing, and other relevant centre processes.
• Maintain patient privacy, confidentiality, dignity, and comfort at all times.
• Coordinate with superiors to address and resolve customer and patient complaints effectively.

Medical Check-Up & Patient Coordination

• Proactively provide consultation and information on medical check-up services and wellness packages based on customers' needs.
• Explain available packages, pricing, benefits, terms, and services clearly to patients and customers.
• Advise customers on suitable wellness packages and services according to their needs.
• Arrange and coordinate medical check-up appointments and processes for general practitioners and specialist clinics.
• Prepare patients for medical procedures and provide appropriate instructions before and after procedures.
• Assist clinical staff during medical procedures while ensuring patient comfort and safety.
• Accompany patients during sensitive or private procedures as a chaperone when required.
• Operate and maintain basic medical equipment as required, including equipment used for procedures such as uroflow, body composition analysis, and blood pressure measurement.
• Coordinate patient discharge processes, including providing aftercare instructions and follow-up appointment information.
• Ensure patients receive all necessary documents, reports, and information before leaving the centre.
• Provide health-related information and raise awareness of potential health risk factors where appropriate.

Centre Operations & Teamwork

• Coordinate closely with Nursing, Imaging, Laboratory, Sales & Marketing, Pharmacy, Specialist Clinics, and other departments to ensure smooth patient flow and operational efficiency.
• Work closely with clinical and administrative teams to support efficient daily centre operations.
• Ensure compliance with centre policies, standard operating procedures, health and safety requirements, and applicable data protection and confidentiality requirements.
• Report incidents, operational concerns, or safety issues to the appropriate supervisor promptly.
• Perform other duties and responsibilities as assigned by the supervisor or management.

Required Qualification, Skills & Experience

• Minimum Diploma or Bachelor's Degree in any field, preferably in a health-related discipline.
• Previous working experience in the healthcare industry will be an added advantage.
• Strong customer service orientation with a professional and service-minded attitude.
• Excellent interpersonal and communication skills with the ability to interact professionally with patients, customers, colleagues, and stakeholders.
• Good attention to detail, particularly in handling patient information, documentation, payments, and medical records.

• Computer literate and proficient in relevant office software, email, scheduling, and record-keeping systems.
• Strong problem-solving skills with the ability to handle customer complaints and operational issues promptly and professionally.
• Ability to work effectively with multidisciplinary clinical and administrative teams.
• High level of discretion and professionalism in maintaining patient confidentiality, privacy, and dignity.
• Able to work in a fast-paced healthcare environment while maintaining a high standard of customer service and operational efficiency.
• Location: A few positions are available at multiple locations: Bangsar South and Akasa Cheras Selatan.