Healthcare Call Centre Agent — Fast-Paced Support (Singapore)

PERSOL; Kuala Lumpur; On-site; MYR 77,000 - 115,000; Full time

Job summary

PERSOL is seeking a Call Centre Agent for a healthcare-focused client based in Singapore. The role involves handling inbound enquiries from callers, as well as calls, emails and live chats, with rotating shifts. You will log inquiries, ensure timely resolution and follow guidelines to maintain service quality.

The ideal candidate has 2–3 years of call centre experience, strong customer service orientation, and the ability to work both in a team and independently in a fast-paced environment.

Qualifications

• 2–3 years of call centre services experience.
• Able to adapt to fast-paced environment.
• Passionate about customer service.
• Positive team player with the ability to work independently.

Responsibilities

• Handle enquiries from callers.
• Attend to calls, emails & live chats in a professional manner.
• Timely rectification of issues.
• Ensure enquiries are attended to according to guidelines.
• Log enquiries onto the system.

Skills

Call centre experience

Communication skills

Team player

Independent worker

Job description

PERSOL is seeking a Call Centre Agent for a healthcare-focused client based in Singapore. The role involves handling inbound enquiries from callers, as well as calls, emails and live chats, with rotating shifts. You will log inquiries, ensure timely resolution and follow guidelines to maintain service quality.

The ideal candidate has 2–3 years of call centre experience, strong customer service orientation, and the ability to work both in a team and independently in a fast-paced environment.