Health Representative (Central)

Pfizer, S.A. de C.V; Kuala Lumpur; On-site; MYR 50,000 - 90,000; Full time

Job summary

Pfizer Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness and disease management. The role spans Pfizer’s product portfolio and will build long-standing relationships with customers.

The position requires strategic relationship planning, effective call plans, and compliant engagement across virtual and in-person channels, leveraging tools like Veeva Engage and Zoom to maximize impact.

Qualifications

• Bachelor’s Degree, preferred Science and Health background.
• Minimum 4 years of sales experience is preferred.
• History of promotional or sales success and territory management skills.

Responsibilities

• Identify and prioritise Pfizer opportunities through understanding customers’ business and strategic imperatives.
• Develop and execute effective sales planning for Channel and HCPs.
• Engage customers via virtual/in-person strategies using digital tools and analytics for next best actions.
• Deliver compliant, targeted messaging to drive product demand and support patient care.
• Collaborate across Medical, Marketing, Market Access and CF colleagues to address inquiries and Pfizer objectives.
• Present contract terms and guide customers to Pfizer Pro content when appropriate.

Skills

Relationship-building

Sales experience

Planning & strategy

Digital tools proficiency

Education

Bachelor's degree, science/health preferred

Tools

Veeva Engage

Zoom

WebEx

Microsoft Office

Digital triage app

Job description

The Pfizer Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital service that will help elevate Health Care Professionals’ patient care. The role is consultative; spanning Pfizer’s entire resource and product portfolio for their customer base and one that will result in long standing and truly valued relationships with customers. The Heath Representative will draw on healthcare knowledge and understanding of the health and pharmaceutical industry, as well as Pfizer and the product portfolio, so that customers achieve the solutions they need.

The Health Representative should be proficient at planning and executing an effective relationship strategy and building/ maintaining effective, long-term business relationships with assigned territory customers. The Health Representative identifies and prioritises Pfizer opportunities through understanding customers’ business and strategic imperatives. The Health Representative is responsible for developing and executing an effective sales planning for Channel and HCPs.

Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights.

Effectively builds rapport and relationships with customers across virtual and F2F environments; maintains amethodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively (e.g., Veeva Engage, Zoom, WebEx, Microsoft Office) as well as adapts quickly to new/beta tools (e.g., digital triage app) for successful customer engagement; leverages analytics to assist with developing insights and next best action plans

Compliantly engage key customers to grow business and drive product demand by proactively providing education that, in colleague’s judgment, best meet HCP and patients’ needs

Develops and delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behavior/close sales) and leverages customer priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources

Maintain an in-depth of market knowledge, products and disease states that enable meaningful dialogue with key stakeholderstobuild credibility and add value when calling on providers.

Deliverrelevant,targeted messagingcompliantlyutilizing approved materials via customer engagement to drive product demand(ask the HCP to change their prescribing behavior/close sales)andproactively provide insights for the development of new and innovative approved product messagingand resources.

Responsible forstrategic deployment of Pfizer resources to support HCP(e.g. patient education, adherence resources);workeffectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; able to integrate guidancefrommanagementandother supportfunctions (Marketing, Medical)andtechnical solutions (e.g., content recommendation RTE) into call planning; collaborate effectively with other Customer-Facing (CF)colleagues

Present contract termswhere appropriate, proactivelyanswer on-label questions;proactivelyintroducecustomers tofuture state Pfizer Pro with access to appropriate targeted content.

Collaborate effectively and compliantly with cross-functionalcolleagues, including Medical, Market Access, Marketing toaddress customer inquiriesand advance Pfizer objectives.Able to connect rapidly with appropriate SMEsto address customer inquiries.

Effectively use calendaring tools, leadership goals, and personal insightsto addresscustomer priorities calls effectively;and bring insights from customer surveys to leadership to improvemodel.

ROLE RESPONSIBILITIES

Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights.

Effectively builds rapport and relationships with customers across virtual and F2F environments; maintains amethodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively (e.g., Veeva Engage, Zoom, WebEx, Microsoft Office) as well as adapts quickly to new/beta tools (e.g., digital triage app) for successful customer engagement; leverages analytics to assist with developing insights and next best action plans

Compliantly engage key customers to grow business and drive product demand by proactively providing education that, in colleague’s judgment, best meet HCP and patients’ needs

Develops and delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behavior/close sales) and leverages customer priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources

Maintain an in-depth of market knowledge, products and disease states that enable meaningful dialogue with key stakeholderstobuild credibility and add value when calling on providers.

Deliverrelevant,targeted messagingcompliantlyutilizing approved materials via customer engagement to drive product demand(ask the HCP to change their prescribing behavior/close sales)andproactively provide insights for the development of new and innovative approved product messagingand resources.

Responsible forstrategic deployment of Pfizer resources to support HCP(e.g. patient education, adherence resources);workeffectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; able to integrate guidancefrommanagementandother supportfunctions (Marketing, Medical)andtechnical solutions (e.g., content recommendation RTE) into call planning; collaborate effectively with other Customer-Facing (CF)colleagues

Present contract termswhere appropriate, proactivelyanswer on-label questions;proactivelyintroducecustomers tofuture state Pfizer Pro with access to appropriate targeted content.

Collaborate effectively and compliantly with cross-functionalcolleagues, including Medical, Market Access, Marketing toaddress customer inquiriesand advance Pfizer objectives.Able to connect rapidly with appropriate SMEsto address customer inquiries.

Effectively use calendaring tools, leadership goals, and personal insightsto addresscustomer priorities calls effectively;and bring insights from customer surveys to leadership to improvemodel.

QUALIFICATIONS

Bachelor’s Degree, preferred Science and Health background

Minimum 4 years of previous sales experience is preferred

Have a history of promotional or sales success,territory management skills, effective communications skills, as well as demonstrated teamwork, leadership ability and accountability

Valid driver’s license and a driving record in compliance with company standards

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .