Senior Product Specialist Representative (Oncology)

Merck Gruppe - MSD Sharp & Dohme; Petaling Jaya; On-site; MYR 90,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Merck Gruppe - MSD Sharp & Dohme is seeking a skilled pharmaceutical sales professional to drive revenue and grow key accounts in the Malaysian market. The role focuses on strategic sales objectives and robust territory management to expand market share.

You will develop account plans, engage healthcare professionals ethically, and ensure timely completion of promotional activities while maintaining compliance and high standards of professionalism.

Qualifications

• Education: Degree in Pharmacy/ Biomedical Science/ Microbiology/ Science.
• 3-5 years pharmaceutical sales experience in multisector.
• Experience in Oncology is a +.
• Strong presentation skills and customer focus.
• Proven track record in achieving sales results.

Responsibilities

• Strategic Sales Objectives & Sales Expertise tasks (50% focus) to achieve franchise objectives.
• Territory & Account Management tasks (50% focus) to optimize sales results and plans.
• Plan and execute promotional activities and build account plans with key customers.

Skills

Account Management

Account Planning

Key Account Management

Lead Generation

Market Analysis

Objection Handling

Customer Engagement

Customer Feedback Management

Goal Setting

Hospital Sales

Interpersonal Relationships

Sales Calls

Sales Data

Sales Management

Sales Messaging

Education

Degree in Pharmacy/ Biomedical Science/ Microbiology/Science

Job description

Job Description

Overall Job Purpose

• Detail, promote and sell our company’s products to the private or government healthcare professionals. The primary focus of activities is to drive business for products through building relationship with key stakeholders within the account.
• Achieve maximal sales and market share through personal promotion that is targeted and tailored for customers that benefit patients and adheres to ethical standards. Build and execute account management plans for top accounts. Ensure timely execution of planned activities.
• 100% compliant with internal medical, legal & compliance processes

Key Responsibilities (include % of time breakdown)

Strategic Sales Objectives & Sales Expertise (50%)

• To achieve strategic objectives as required by the franchise (e.g. market growth, sales growth, growth of accounts, formulary listings, new product market priming)
• Demonstrate high level of sales expertise and relationship management (through product & TA knowledge; selling skills, product presentation skills & managing customers)
• Be accountable for sales, activities and compliance within the assigned territory

Territory & Account Management (50%)

• Proactively plan and optimize overall sales results performance through effective territory management
• Demonstrate ability to resolve problems in timely manner, escape issues early
• Effective planning & execution of marketing/promotional activities according to plan (eg Focus Group Meeting, Lunch & Learn, Scientific leader engagement program & digital programs execution)
• Ensure timely submission and approval of documentations & reports for activities
• Build and execute account plans for key accounts, through in-depth understanding of customers (profile/behavior/influence network/needs etc.)

Education Level

Degree in Pharmacy/ Biomedical Science/ Microbiology/Science

Experience

• Minimum 3-5 years pharmaceutical sales experience in Pharmaceutical industry- Multisector
• Experience in Oncology is an added advantage
• Strong presentation skills, positive attitude and strong sales achievement
• Strong customer focus and proven relationship building skills
• Good track record in sales, with a history of achieving results

Leadership competencies

• Focus on customer & patients
• Drive results, rapid & disciplined decision making
• Demonstrates Ethics and Integrity
• Displays courage & candor
• Fosters collaboration

Functional Competencies

• Self-driven and proactive to manage the dynamics of the cross functional team, including planning & problem solving
• Uses relationship building skills (e.g. opening, need-based selling, intimate customer understanding) to effectively influence the target audiences
• Develops clear call objectives based to obtain the desired behavioral outcome
• Identifies drivers and barriers (opportunities and objections / obstacles) and applies objection handling techniques to lead the discussion process to a positive outcome
• Identifies buying signals and makes a direct and compelling request / recommendation based on the desired behavioral outcome (close the sale)
• Presents self professionally and delivers messages confidently
• Effectively executes promotional programs and brand / franchise messages to the targeted segment
• Utilizes effective time management (e.g. route planning) to maximize reach and access to customers
• Routinely seeks customer feedback and provides timely and useful communication to internal and external customers
• Captures and utilizes ongoing customer information and competitor intelligence using available technology
• Tracks, verifies and optimizes reach, frequency and tactical promotion objectives for identified customer groups over the short and long term
• Routinely follows up and finds solutions to address objections / issues
• Develops an integrated sales/account plan based on marketing strategy, competitor assessment, customer understanding, business opportunity and key tracking metrics
• Generates target list from agreed customer segments with prioritization based on individual potential and influence
• Applies internal data and competitor/ market information (e.g. IMS data) into plan development
• Refines plan when appropriate (e.g. selling activities) based on customer feedback and optimal return
• Achieves synergy with the planning of other functional groups (e.g. medical, public affairs) in interacting with customers
• Utilizes available technologies in planning activities
• Allocates agreed resources to achieve business objective and desired ROI

Required Skills

Account Management, Account Management, Account Planning, Account Strategies, Adaptability, Business Sales, Client Relationship Building, Cross-Functional Project Management, Customer Centricity, Customer Engagement, Customer Feedback, Customer Feedback Management, Goal Setting, Hospital Sales, Interpersonal Relationships, Key Account Management, Lead Generation, Market Analysis, Objection Handling, Pharmaceutical Sales Training, Product Sales, Sales Calls, Sales Data, Sales Management, Sales Messaging {+ 9 more}

Employee Status

Regular

Flexible Work Arrangements

Hybrid

Job Posting End Date

09/30/2026

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