Head of Store Operations & Standards

PD BEYOND FOOD SDN BHD; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job description

Oversee and manage the overall operations of all outlets.

Lead, supervise and manage the operations team, including Outlet Managers, Head Chefs and other operational staff.

Ensure smooth daily operations and consistent implementation of company standards across all outlets.

Monitor outlet performance and identify areas for operational improvement.

Conduct regular outlet visits and operational inspections.

2. SOP & Operational Standards

Develop, establish and implement SOPs for daily outlet operations.

Review and improve existing operational procedures to enhance efficiency and productivity.

Ensure consistent food quality, service standards, cleanliness and customer experience across all outlets.

Ensure all outlets comply with company policies, food safety requirements and operational guidelines.

3. Manpower & Team Management

Oversee manpower planning, staff scheduling and workforce allocation.

Monitor team performance, attendance, discipline and productivity.

Identify training needs and ensure proper staff training and development.

Handle operational staff issues and ensure effective communication between management and outlet teams.

4. Cost & Performance Control

Monitor operational costs, food wastage, inventory and stock management.

Work closely with relevant departments to control manpower costs and operational expenses.

Monitor outlet sales and performance against business targets.

Identify opportunities to improve profitability and operational efficiency.

5. Halal & Food Safety Compliance

Assist in managing and coordinating Halal-related matters and documentation.

Work closely with the Halal Executive to ensure outlets comply with Halal requirements and procedures.

Ensure proper food handling, hygiene, cleanliness and food safety practices.

Assist in preparing outlets for Halal audits, inspections and other compliance requirements.

6. Management & Business Support

Provide regular operational updates and reports to the Directors.

Execute management instructions and ensure proper follow-up with relevant teams.

Work closely with other departments, including HR, Finance, Marketing and Production, to ensure smooth business operations.

Support new outlet openings, operational setup and business expansion projects.

Undertake other operational duties and projects as assigned by Management.