Head of Section, Customer Success Management

Aafiyat Marketing Sdn. Bhd.; Bandar Baru Bangi; Vor Ort; MYR 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Performance Based Bonus

Structured Salary Increment

Outpatient Medical Coverage

Exclusive discounts on Olive House

Quarterly Awards

Zusammenfassung

Aafiyat Marketing Sdn. Bhd. is looking for a Head of Section in Customer Success Management to lead initiatives aimed at strengthening customer relationships and retention. The successful candidate will develop the customer journey and oversee various customer touchpoints including WhatsApp and TikTok Shop.

The role requires strong analytical skills and 3-5 years of experience in customer success or related fields. The company offers performance-based bonuses and outpatient medical coverage.

Qualifikationen

• 3–5 years of experience in customer success or related functions.
• Experience in e-commerce or customer data management is an advantage.
• Strong understanding of customer lifecycle and retention.

Aufgaben

• Lead initiatives to strengthen customer relationships and retention.
• Develop and improve the customer journey across key touchpoints.
• Oversee customer data and feedback to identify trends.

Kenntnisse

Customer relationship management

Analytical skills

Leadership

Problem-solving

Communication skills

Ausbildung

Diploma or Bachelor's Degree in Business, Marketing or related field

Tools

CRM platforms

WhatsApp

E-commerce platforms

Jobbeschreibung

Head of Section, Customer Success Management

As the Head of Section, Customer Relations, you will lead initiatives to strengthen customer relationships, retention and loyalty across key customer touchpoints. You will use customer data and feedback to improve the customer journey, support member growth and identify opportunities that drive better customer and business outcomes.

WHAT YOU'LL DO

• Lead customer experience and retention initiatives to strengthen customer loyalty and repeat purchase.
• Develop and improve the customer journey across key touchpoints, from first interaction through to loyalty and advocacy.
• Drive customer segmentation, retention, win-back and churn management activities.
• Oversee customer data, feedback and insights to identify trends and opportunities for improvement.
• Support member acquisition, onboarding, conversion and activation to drive customer growth.
• Oversee customer experience and communication across WhatsApp, TikTok Shop, Shopee and other customer touchpoints.
• Work closely with Sales, Operations, Product and System teams to resolve customer issues and turn customer insights into business improvements.

WHAT WE'RE LOOKING FOR

• Diploma or Bachelor's Degree in Business, Marketing, Customer Experience, Management, Data Analytics or a related field.
• 3–5 years of experience in customer success, CRM, customer experience, retention or related functions.
• Experience in e-commerce, CRM, marketplace or customer data management is an advantage.
• Strong understanding of customer lifecycle, retention and segmentation.
• Strong analytical, reporting and communication skills.
• Familiar with CRM, WhatsApp/omnichannel, marketplace and customer database platforms.
• Strong leadership, problem-solving and stakeholder management skills.
• Customer-focused, commercially aware and able to manage multiple priorities.

WHY JOIN US

• Performance Based Bonus
• Structured Salary Increment
• Outpatient Medical Coverage
• Exclusive discounts on Olive House products
• Monthly Top Performer
• Quarterly Rising Star Award
• Quarterly Attendance Excellence Award
• Monthly Spiritual & Employee Engagement Program

Advertising, Marketing & Communications Services 101-1,000 employees

Established in 2011 OHR Marketing Sdn Bhd also known as Olive House has, since its inception, focused on sourcing and distributing high-quality natural and organic products particularly for the health and wellness segment from countries in North Africa, West Asia, Caucasia and Central Asia including Morocco, Turkey, Azerbaijan, Kyrgyzstan and Uzbekistan.

Since then, Olive House continues to capture the domestic health and wellness market while developing some 2,000 entrepreneurs as affiliate sales agents

A new parent company known as Aafiyat Holdings Sdn Bhd (was officially established on 1 January 2021) as the corporate umbrella to a number of subsidiaries such as Olive House, Aafiyat Digital, Aafiyat Store and Dulce Media

As the Aafiyat Group ventures into manufacturing and marketing of new products while producing media contents as well as spreads its wings in Southeast Asia, the parent company acts as the growth engine to take the group to the next level

Established in 2011 OHR Marketing Sdn Bhd also known as Olive House has, since its inception, focused on sourcing and distributing high-quality natural and organic products particularly for the health and wellness segment from countries in North Africa, West Asia, Caucasia and Central Asia including Morocco, Turkey, Azerbaijan, Kyrgyzstan and Uzbekistan.

Since then, Olive House continues to capture the domestic health and wellness market while developing some 2,000 entrepreneurs as affiliate sales agents

A new parent company known as Aafiyat Holdings Sdn Bhd (was officially established on 1 January 2021) as the corporate umbrella to a number of subsidiaries such as Olive House, Aafiyat Digital, Aafiyat Store and Dulce Media

As the Aafiyat Group ventures into manufacturing and marketing of new products while producing media contents as well as spreads its wings in Southeast Asia, the parent company acts as the growth engine to take the group to the next level

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