Head of Customer Success & Retention

Aafiyat Marketing Sdn. Bhd.; Bandar Baru Bangi; In loco; MYR 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance Based Bonus

Structured Salary Increment

Outpatient Medical Coverage

Exclusive discounts on Olive House

Quarterly Awards

Descrizione del lavoro

Aafiyat Marketing Sdn. Bhd. is looking for a Head of Section in Customer Success Management to lead initiatives aimed at strengthening customer relationships and retention. The successful candidate will develop the customer journey and oversee various customer touchpoints including WhatsApp and TikTok Shop.

The role requires strong analytical skills and 3-5 years of experience in customer success or related fields. The company offers performance-based bonuses and outpatient medical coverage.

Competenze

• 3–5 years of experience in customer success or related functions.
• Experience in e-commerce or customer data management is an advantage.
• Strong understanding of customer lifecycle and retention.

Mansioni

• Lead initiatives to strengthen customer relationships and retention.
• Develop and improve the customer journey across key touchpoints.
• Oversee customer data and feedback to identify trends.

Conoscenze

Customer relationship management

Analytical skills

Leadership

Problem-solving

Communication skills

Formazione

Diploma or Bachelor's Degree in Business, Marketing or related field

Strumenti

CRM platforms

WhatsApp

E-commerce platforms

Descrizione del lavoro

Aafiyat Marketing Sdn. Bhd. is looking for a Head of Section in Customer Success Management to lead initiatives aimed at strengthening customer relationships and retention. The successful candidate will develop the customer journey and oversee various customer touchpoints including WhatsApp and TikTok Shop.

The role requires strong analytical skills and 3-5 years of experience in customer success or related fields. The company offers performance-based bonuses and outpatient medical coverage.