Head of Recruitment Growth & Operations

Private Advertiser; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Private Advertiser in Kuala Lumpur seeks an entrepreneurial Head of Business Unit (Recruitment Agency) to lead growth, combining business development, strategic planning, recruitment operations, and talent management. You will build scalable processes, expand market presence, and drive end-to-end recruitment delivery while guiding a high-performance team.

This leadership role shapes the agency's future, with potential for equity or partnership opportunities based on performance, and a focus on

Responsibilities

• Develop and execute business growth strategies to expand the agency's market presence.
• Identify new business opportunities, target industries, and market segments.
• Build and maintain strong relationships with employers, business owners, HR leaders, and key decision-makers.
• Generate new client accounts and secure recruitment service agreements.
• Drive sales activities and achieve agreed revenue and profitability targets.
• Explore strategic partnerships and collaborations to support business growth.
• Develop short-term and long-term growth plans for the agency.
• Conduct market research, salary benchmarking analysis, and competitor studies.
• Evaluate industry trends and recommend new services or business opportunities.
• Establish scalable recruitment processes, workflows, and operational frameworks.
• Continuously improve agency performance, efficiency, and competitiveness.
• Support Directors in developing expansion plans and strategic initiatives.
• Oversee end-to-end recruitment operations and service delivery.
• Ensure recruitment projects are executed efficiently and professionally.
• Monitor placement performance, recruitment KPIs, and client satisfaction levels.
• Implement best practices in candidate sourcing, assessment, and placement.
• Ensure compliance with recruitment industry regulations and company policies.
• Resolve operational challenges and drive continuous process improvement.
• Lead, mentor, and develop recruitment consultants and support staff.
• Assess team capabilities and identify development opportunities.
• Establish performance standards, KPIs, and accountability measures.
• Conduct regular coaching, training, and performance reviews.
• Foster a positive, collaborative, and high-performance working culture.
• Participate in hiring and onboarding of future team members.
• Collaborate with the marketing team to strengthen brand awareness and market positioning.
• Contribute ideas for recruitment campaigns, employer branding, and talent attraction initiatives.
• Support digital marketing efforts to increase client and candidate engagement.
• Represent the company at networking events, industry forums, and business engagements.
• Monitor revenue performance, business profitability, and recruitment productivity.
• Prepare monthly management reports and business performance updates.
• Analyse operational data and provide recommendations for improvement.
• Ensure efficient utilization of resources and cost management practices.
• Contribute to annual budgeting and business planning exercises.

Job description

Private Advertiser in Kuala Lumpur seeks an entrepreneurial Head of Business Unit (Recruitment Agency) to lead growth, combining business development, strategic planning, recruitment operations, and talent management. You will build scalable processes, expand market presence, and drive end-to-end recruitment delivery while guiding a high-performance team.

This leadership role shapes the agency's future, with potential for equity or partnership opportunities based on performance, and a focus on